Customer service : Building Successful Skills for the Twenty-First Century
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...
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| Formato: | Livro |
| Idioma: | Undetermined |
| Publicado em: |
New York
McGraw - Hill
2005
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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