Customer service :

QR Code

Customer service : Building Successful Skills for the Twenty-First Century

Show other versions (3)

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

Full description

Saved in:

Bibliographic Details
Main Author:	Lucas, Robert W.
Format:	Book
Language:	Undetermined
Published:	New York McGraw - Hill 2005
Subjects:	Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị Quality control,Kiểm soát chất lượng
Tags:	Add Tag No Tags, Be the first to tag this record!

Institutions:	Trung tâm Học liệu Trường Đại học Cần Thơ

Similar Items

Customer service :
by: Lucas, Robert W.
Published: (2005)

Customer service
by: Lucas, Robert W
Published: (2005)

Perfect phrases for customer service :
by: Bacal, Robert
Published: (2005)

Your customer rules ! :
by: Price, Bill
Published: (2015)

Customer service
by: Lucas, Robert W.
Published: (2005)

Dazzling your customers through service
by: Byham, William C
Published: (1997)

Customer service secrets
by: Economy, Peter
Published: (2004)

Phân tích hành vi người tiêu dùng hàng may mặc thương hiệu Việt của người dân ĐBSCL :
by: Trần, Thị Thanh Tâm
Published: (2009)

Các yếu tố ảnh hưởng đến sự hài lòng của khách du lịch đối với điểm đến du lịch tâm linh tỉnh Bạc Liêu :
by: Lê, Nhật Tân
Published: (2019)

Tác động của marketing địa phương đến lựa chọn điểm đến của du khách: trường hợp thành phố Cần Thơ :
by: Nguyễn, Thị Đoan Trang
Published: (2020)

Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng về chất lượng dịch vụ hệ thống rạp chiếu phim cgv tại thành phố Cần Thơ :
by: Tài, Hoàng Nhật Quang
Published: (2020)

Services marketing : Integrating customer focus across the firm
by: Zeithaml, Valarie A
Published: (2016)

The world of customer service
by: Gibson-Odgers, Pattie
Published: (2008)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
by: Price, Bill
Published: (2015)

Customer service :
by: Timm, Paul R.
Published: (2005)

Customer experience for dummies
by: Barnes, Roy
Published: (2015)

Care packages for your customers :
by: Glanz, Barbara A.
Published: (2007)

Customer-focused quality :
by: Hinton, Tom
Published: (1994)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
by: Business School of the National Economics Univ. of Hanoi
Published: (2001)

Creating value for customers :
by: Band, William A.
Published: (1991)

4 phong cách bán hàng :
by: Mache, Chuch
Published: (2008)

Dịch vụ sửng sốt khách hành sửng sờ =
by: Zemke, Ron
Published: (2011)

Phân tích nhu cầu sử dụng dịch vụ hỗ trợ thử việc cho sinh viên trên địa bàn thành phố Cần Thơ :
by: Trần, Thị Ngọc Hà
Published: (2012)

Phân tích các yếu tố ảnh hưởng đến quyết định của khách hàng chọn ngân hàng cung cấp sản phẩm dịch vụ trên địa bàn thành phố Cần Thơ :
by: Trương, Thị Hương Thảo
Published: (2013)

Phân tích các nhân tố ảnh hưởng đến quyết định lựa chọn dịch vụ lưu trú tại các khách sạn cao cấp của khách du lịch quốc tế tại thành phố Cần Thơ :
by: Đồng, Cẫm Thanh Thư
Published: (2016)

So sánh các nhân tố ảnh hưởng đến quyết định mua sắm trường hợp: Tại cửa hàng tiện lợi và tại siêu thị của người tiêu dùng trên địa bàn thành phố Cần Thơ :
by: Từ, Gia Yên
Published: (2017)

Giải pháp nâng cao chất lượng dịch vụ du lịch trên địa bàn quận Thốt Nốt, thành phố Cần Thơ :
by: Nguyễn, Tuấn Kiệt
Published: (2016)

Nghiên cứu các yếu tố ảnh hưởng đến lòng trung thành tái sử dụng dịch vụ taxi Mai Linh trên địa bàn thành phố Cần Thơ :
by: Trần, Thị Ngọc Hằng
Published: (2020)

Nghiên cứu ảnh hưởng của chất lượng dịch vụ đến sự gắn kết của khách hàng sử dụng dịch vụ thông tin di động mạng Vinaphone tại thành phố Cần Thơ :
by: Nguyễn, Lê Minh Quang
Published: (2017)

Các giải pháp nâng cao chất lượng khám chữa bệnh đối với đối tượng bảo hiểm y tế tự nguyện tại tỉnh Vĩnh Long :
by: Lê, Thị Ngọc Thảo
Published: (2012)

Phân tích các nhân tố ảnh hưởng đến mức độ hài lòng của sinh viên đối với chất lượng dịch vụ đào tạo của trường Đại học Võ Trường Toản :
by: Triệu, Hà Vy
Published: (2014)

Phân tích các nhân tố tác động đến giá trị cảm nhận của khách hàng tại siêu thị Coopmart Cần Thơ :
by: Trần, Thị Ngọc Mai
Published: (2017)

Phân tích các yếu tố ảnh hưởng đến quyết định sử dụng thực phẩm an toàn của người tiêu dùng tại thành phố Cần Thơ :
by: Nguyễn, Phương Quang
Published: (2017)

Nghiên cứu các nhân tố ảnh hưởng đến quyết định mua mỹ phẩm chăm sóc da của người tiêu dùng tại thành phố Cần Thơ :
by: Nguyễn, Kim Yến
Published: (2017)

Nghiên cứu các yếu tố ảnh hưởng đến việc lựa chọn thuốc không kê đơn của người dân tại các cơ sở bán lẻ thuốc ở thành phố Cần Thơ :
by: Lữ, Thiện Phúc
Published: (2017)

Đánh giá mức độ hài lòng của khách hàng đối với các ngân hàng thuơng mại ở An Giang :
by: Lâm, Mỹ Thanh
Published: (2013)

Các nhân tố ảnh hưởng đến quyết định lựa chọn gói cước Mobile internet MobiFone của khách hàng tại Cần Thơ :
by: Đinh, Thị Lan Anh
Published: (2020)

Services marketing
by: Bateson, John E. G
Published: (2011)

Care packages for your customers :
by: Glanz, Barbara A.
Published: (2007)

Services marketing :
by: Zeithaml, Valarie A.
Published: (2006)