Customer service : Building Successful Skills for the Twenty-First Century
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...
Wedi'i Gadw mewn:
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| Fformat: | Llyfr |
| Iaith: | Undetermined |
| Cyhoeddwyd: |
New York
McGraw - Hill
2005
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| Pynciau: | |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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| LEADER | 01262nam a2200229Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_168208 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 020 | |c 32.0 | ||
| 082 | |a 658.812 | ||
| 082 | |b L933 | ||
| 100 | |a Lucas, Robert W. | ||
| 245 | 0 | |a Customer service : | |
| 245 | 0 | |b Building Successful Skills for the Twenty-First Century | |
| 245 | 0 | |c Robert W. Lucas | |
| 260 | |a New York | ||
| 260 | |b McGraw - Hill | ||
| 260 | |c 2005 | ||
| 520 | |a Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. | ||
| 650 | |a Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị | ||
| 650 | |x Quality control,Kiểm soát chất lượng | ||
| 904 | |i Trinh, Năm | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||