Customer service : Building Successful Skills for the Twenty-First Century

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

Celý popis

Uloženo v:

Podrobná bibliografie
Hlavní autor:	Lucas, Robert W.
Médium:	Kniha
Jazyk:	Undetermined
Vydáno:	New York McGraw - Hill 2005
Témata:	Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị Quality control,Kiểm soát chất lượng
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo otaguje tento záznam!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service

Autor Lucas, Robert W.
Vydáno 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service building successful skills for the twenty-first century

Autor Lucas, Robert W
Vydáno 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Thủ Dầu Một

Získat plný text

Customer service : Building Successful Skills for the Twenty-First Century

Autor Lucas, Robert W.
Vydáno 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service : Building Successful Skills for the Twenty-First Century

Podobné jednotky