Customer service : Building Successful Skills for the Twenty-First Century

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

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Opis bibliograficzny
1. autor:	Lucas, Robert W.
Format:	Książka
Język:	Undetermined
Wydane:	New York McGraw - Hill 2005
Hasła przedmiotowe:	Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị Quality control,Kiểm soát chất lượng
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service

od Lucas, Robert W.
Wydane 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service building successful skills for the twenty-first century

od Lucas, Robert W
Wydane 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Thủ Dầu Một

Dokumenty pełnotekstowe

Customer service : Building Successful Skills for the Twenty-First Century

od Lucas, Robert W.
Wydane 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service : Building Successful Skills for the Twenty-First Century

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