101 ways to improve customer service : Training, tools, tips, and techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...
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| 主要作者: | |
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| 格式: | 图书 |
| 语言: | Undetermined |
| 出版: |
Hoboken, N.J.
John Wiley & Sons Inc.
2007
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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| LEADER | 01134nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_212613 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 082 | |a 658.812 | ||
| 082 | |b U34 | ||
| 100 | |a Ukens, Lorraine L. | ||
| 245 | 0 | |a 101 ways to improve customer service : | |
| 245 | 0 | |b Training, tools, tips, and techniques | |
| 245 | 0 | |c Lorraine L. Ukens | |
| 260 | |a Hoboken, N.J. | ||
| 260 | |b John Wiley & Sons Inc. | ||
| 260 | |c 2007 | ||
| 520 | |a 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. | ||
| 650 | |a Customer services,Employees | ||
| 650 | |x Training of | ||
| 904 | |i Tuyến | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||