101 ways to improve customer service : Training, tools, tips, and techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...
Wedi'i Gadw mewn:
| Prif Awdur: | Ukens, Lorraine L. |
|---|---|
| Fformat: | Llyfr |
| Iaith: | Undetermined |
| Cyhoeddwyd: |
Hoboken, N.J.
John Wiley & Sons Inc.
2007
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| Pynciau: | |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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Eitemau Tebyg
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101 ways to improve customer service :
gan: Ukens, Lorraine L.
Cyhoeddwyd: (2007) -
The service profit chain :
gan: Heskett, James L.
Cyhoeddwyd: (1997) -
Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
gan: Kim, Wansoo. -
The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
gan: Gazzoli, Gabriel. -
Customer service :
gan: Timm, Paul R.
Cyhoeddwyd: (2005)