101 ways to improve customer service : Training, tools, tips, and techniques

مواد مشابهة

• 101 ways to improve customer service :
  بواسطة: Ukens, Lorraine L.
  منشور في: (2007)
• The service profit chain :
  بواسطة: Heskett, James L.
  منشور في: (1997)
• Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
  بواسطة: Kim, Wansoo.
• The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
  بواسطة: Gazzoli, Gabriel.
• Customer service :
  بواسطة: Timm, Paul R.
  منشور في: (2005)