101 ways to improve customer service :

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101 ways to improve customer service : Training, tools, tips, and techniques

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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

Disgrifiad llawn

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Ukens, Lorraine L.
Fformat:	Llyfr
Iaith:	Undetermined
Cyhoeddwyd:	Hoboken, N.J. John Wiley & Sons Inc. 2007
Pynciau:	Customer services,Employees Training of
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Eitemau Tebyg

101 ways to improve customer service :
gan: Ukens, Lorraine L.
Cyhoeddwyd: (2007)

The service profit chain :
gan: Heskett, James L.
Cyhoeddwyd: (1997)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
gan: Kim, Wansoo.

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
gan: Gazzoli, Gabriel.

Customer service :
gan: Timm, Paul R.
Cyhoeddwyd: (2005)

Total customer service :
gan: Davidow, William H.
Cyhoeddwyd: (1989)

Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2000)

Customer service : building successful skills for the twenty-first century /
gan: Lucas, Robert W.
Cyhoeddwyd: (2005)

Solutions for Improving the Quality of Customer Care Service at VP Bank
gan: Nguyen, Thi Minh Thu
Cyhoeddwyd: (2023)

Incredible customer service :
gan: Freemantle, David
Cyhoeddwyd: (1993)

Customer service
gan: Lucas, Robert W
Cyhoeddwyd: (2005)

Perfect phrases for customer service :
gan: Bacal, Robert
Cyhoeddwyd: (2005)

Turning training into learning : how to design and deliver programs that get results /
gan: Furjanic, Sheila W.
Cyhoeddwyd: (2000)

The Service Advantage: How to Identify and Fulfill Customer Needs /
gan: Albert Karl
Cyhoeddwyd: (1990)

Customer service
gan: Lucas, Robert W.
Cyhoeddwyd: (2005)

Staff training and development in information sciences
Cyhoeddwyd: (2001)

The accidental trainer :
gan: Miner, Nanette
Cyhoeddwyd: (2006)

The Accidental Trainer: A Reference Manual for the Small, Part-Time, or One-Person Training Department /
gan: Miner Nanette
Cyhoeddwyd: (2006)

Effective training strategies : a comprehensive guide to maximizing learning in organizations /
gan: Davis, James R., 1936-
Cyhoeddwyd: (1998)

South-Western training for organizations /
gan: O'Connor, Bridget N., 1952-
Cyhoeddwyd: (1996)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
gan: Nguyen, Le Ngoc Tram, et al.
Cyhoeddwyd: (2022)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
gan: Nguyen, Thi Bao Tram, et al.
Cyhoeddwyd: (2021)

Customer service secrets
gan: Economy, Peter
Cyhoeddwyd: (2004)

The trainer's handbook
gan: Lawson, Karen
Cyhoeddwyd: (2006)

The trainer's handbook
gan: Lawson, Karen
Cyhoeddwyd: (2006)

Uncommon service : how to win by putting customers at the core of your business /
gan: Frei, Frances.
Cyhoeddwyd: (2012)

The world of customer service
gan: Gibson-Odgers, Pattie
Cyhoeddwyd: (2008)

Communicating with customers /
gan: Eunson, Baden.
Cyhoeddwyd: (1995)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
gan: Stanley, E. Fawcett, et al.
Cyhoeddwyd: (2024)

Employee training and development
gan: Noe, Raymond A.
Cyhoeddwyd: (2005)

Active training :
gan: Silberman, Mel
Cyhoeddwyd: (2006)

The best of Active Training II :
Cyhoeddwyd: (2008)

The best of Active Training II :
Cyhoeddwyd: (2008)

Job re-design and occupational training for older workers :
Cyhoeddwyd: (1965)

Employee training and development /
gan: Noe, Raymond A.
Cyhoeddwyd: (2005)

Uncommon service
gan: Frei, Frances

Dazzling your customers through service
gan: Byham, William C
Cyhoeddwyd: (1997)

Customer responsive management : the flexible advantage /
gan: Davis, Frank W. 1939-
Cyhoeddwyd: (1996)

Beyond the podium :
gan: Rossett, Allison
Cyhoeddwyd: (2001)

Beyond the podium : delivering training and performance to a digital world /
gan: Rossett, Allison.
Cyhoeddwyd: (2001)