101 ways to improve customer service :

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101 ways to improve customer service : Training, tools, tips, and techniques

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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

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Bibliografiske detaljer
Hovedforfatter:	Ukens, Lorraine L.
Format:	Bog
Sprog:	Undetermined
Udgivet:	Hoboken, N.J. John Wiley & Sons Inc. 2007
Fag:	Customer services,Employees Training of
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Lignende værker

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
af: Gazzoli, Gabriel.

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

Customer service : building successful skills for the twenty-first century /
af: Lucas, Robert W.
Udgivet: (2005)

Solutions for Improving the Quality of Customer Care Service at VP Bank
af: Nguyen, Thi Minh Thu
Udgivet: (2023)

Incredible customer service :
af: Freemantle, David
Udgivet: (1993)

Customer service
af: Lucas, Robert W
Udgivet: (2005)

Perfect phrases for customer service :
af: Bacal, Robert
Udgivet: (2005)

Turning training into learning : how to design and deliver programs that get results /
af: Furjanic, Sheila W.
Udgivet: (2000)

The Service Advantage: How to Identify and Fulfill Customer Needs /
af: Albert Karl
Udgivet: (1990)

Customer service
af: Lucas, Robert W.
Udgivet: (2005)

Staff training and development in information sciences
Udgivet: (2001)

The accidental trainer :
af: Miner, Nanette
Udgivet: (2006)

The Accidental Trainer: A Reference Manual for the Small, Part-Time, or One-Person Training Department /
af: Miner Nanette
Udgivet: (2006)

Effective training strategies : a comprehensive guide to maximizing learning in organizations /
af: Davis, James R., 1936-
Udgivet: (1998)

South-Western training for organizations /
af: O'Connor, Bridget N., 1952-
Udgivet: (1996)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

Customer service secrets
af: Economy, Peter
Udgivet: (2004)

The trainer's handbook
af: Lawson, Karen
Udgivet: (2006)

The trainer's handbook
af: Lawson, Karen
Udgivet: (2006)

Uncommon service : how to win by putting customers at the core of your business /
af: Frei, Frances.
Udgivet: (2012)

The world of customer service
af: Gibson-Odgers, Pattie
Udgivet: (2008)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
af: Stanley, E. Fawcett, et al.
Udgivet: (2024)

Employee training and development
af: Noe, Raymond A.
Udgivet: (2005)

Active training :
af: Silberman, Mel
Udgivet: (2006)

The best of Active Training II :
Udgivet: (2008)

The best of Active Training II :
Udgivet: (2008)

Job re-design and occupational training for older workers :
Udgivet: (1965)

Employee training and development /
af: Noe, Raymond A.
Udgivet: (2005)

Uncommon service
af: Frei, Frances

Dazzling your customers through service
af: Byham, William C
Udgivet: (1997)

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

Beyond the podium :
af: Rossett, Allison
Udgivet: (2001)

Beyond the podium : delivering training and performance to a digital world /
af: Rossett, Allison.
Udgivet: (2001)