Customer service : Building Successful Skills for the Twenty-First Century

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

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Главный автор:	Lucas, Robert W.
Формат:	‌
Язык:	Undetermined
Опубликовано:	New York McGraw - Hill 2005
Предметы:	Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị Quality control,Kiểm soát chất lượng
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service

по Lucas, Robert W.
Опубликовано 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service building successful skills for the twenty-first century

по Lucas, Robert W
Опубликовано 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Thủ Dầu Một

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Customer service : Building Successful Skills for the Twenty-First Century

по Lucas, Robert W.
Опубликовано 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service : Building Successful Skills for the Twenty-First Century

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