Customer service : Building Successful Skills for the Twenty-First Century

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

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Detalles Bibliográficos
Autor principal:	Lucas, Robert W.
Formato:	Libro
Lenguaje:	Undetermined
Publicado:	New York McGraw - Hill 2005
Materias:	Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị Quality control,Kiểm soát chất lượng
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Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service

por Lucas, Robert W.
Publicado 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service building successful skills for the twenty-first century

por Lucas, Robert W
Publicado 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Thủ Dầu Một

Enlace del recurso

Customer service : Building Successful Skills for the Twenty-First Century

por Lucas, Robert W.
Publicado 2005

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

Customer service : Building Successful Skills for the Twenty-First Century

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