Customer service :

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Customer service : Building Successful Skills for the Twenty-First Century

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Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

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Detalhes bibliográficos
Autor principal:	Lucas, Robert W.
Formato:	Livro
Idioma:	Undetermined
Publicado em:	New York McGraw - Hill 2005
Assuntos:	Customer services,Customer satisfaction,Industrial management,Marketing,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Quản lý công nghiệp,Tiếp thị Quality control,Kiểm soát chất lượng
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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