The ultimate question 2.0 :

কিউআর কোড

The ultimate question 2.0 : How net promoter companies thrive in a customer-driven world

In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: Defines the fundame...

সম্পূর্ণ বিবরণ

সংরক্ষণ করুন:

গ্রন্থ-পঞ্জীর বিবরন
প্রধান লেখক:	Reichheld, Fred
বিন্যাস:	গ্রন্থ
ভাষা:	Undetermined
প্রকাশিত:	Boston, Mass. Harvard Business Press 2011
বিষয়গুলি:	Quan hệ khách hàng,Customer relations
ট্যাগগুলো:	ট্যাগ যুক্ত করুন কোনো ট্যাগ নেই, প্রথমজন হিসাবে ট্যাগ করুন!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

অনুরূপ উপাদানগুলি

Đánh giá sự hài lòng của khách hàng đối với chất lượng dịch vụ tại các siêu thị ở quận Ninh Kiều, Thành phố Cần Thơ :
অনুযায়ী: Trần, Nguyệt Linh
প্রকাশিত: (2011)

Phân tích các nhân tố ảnh hưởng đến sự hài lòng của sinh viên trong việc sử dụng dịch vụ điện thoại di động tại thành phố Cần Thơ :
অনুযায়ী: Nguyễn, Thanh Bình
প্রকাশিত: (2011)

Đánh giá sự hài lòng của khách hàng về chất lượng phục vụ tại kho bạc nhà nước Cần Thơ :
অনুযায়ী: Trần, Phú Lộc Thành
প্রকাশিত: (2011)

Nghiên cứu sự hài lòng của khách hàng đối với sản phẩm dịch vụ của tổng công ty tài chính cổ phần dầu khí Việt Nam chi nhánh Cần Thơ :
অনুযায়ী: Lê, Như Quỳnh
প্রকাশিত: (2011)

Phân tích những nhân tố ảnh hưởng đến sự hài lòng của khách hàng về chất lượng dịch vụ tín dụng ngân hàng trên địa bàn thành phố Cần Thơ :
অনুযায়ী: Nguyễn, Phước Hạnh
প্রকাশিত: (2011)

Uncommon service :
অনুযায়ী: Frei, Frances X.
প্রকাশিত: (2012)

Quản trị quan hệ khách hàng :
অনুযায়ী: Huỳnh, Thị Cẩm Lý
প্রকাশিত: (2013)

Quản trị quan hệ khách hàng :
অনুযায়ী: Huỳnh, Thị Cẩm Lý
প্রকাশিত: (2012)

Chăm sóc khách hàng phát huy lợi thế cạnh tranh
প্রকাশিত: (2008)

Đánh giá mức độ thoả mãn của khách hàng đối với các sản phẩm dịch vụ của ngân hàng phát triển nhà đồng bằng sông cửu long (MHB) :
অনুযায়ী: Hồng, Thị Mỹ Phương
প্রকাশিত: (2009)

Phân tích sự hài lòng của các nhà đầu tư nước ngoài tại thành phố Cần Thơ :
অনুযায়ী: Trịnh, Phối Hạnh
প্রকাশিত: (2009)

Nghiên cứu sự hài lòng của khách hàng đối với dịch vụ điện thoại vô tuyến cố định tại Thành phố Cần Thơ :
অনুযায়ী: Lê, Thị Diễm
প্রকাশিত: (2009)

Nghiên cứu nhân tố ảnh hưởng đến sự hài lòng của doanh nghiệp đối với chất luợng phục vụ của hệ thống Ngân hàng thương mại trên địa bà tỉnh Vĩnh Long :
অনুযায়ী: Nguyễn, Thành Công
প্রকাশিত: (2012)

Phân tích mức độ hài lòng của khách hàng về chất lượng dịch vụ Internet của Công ty Viễn Thông Viettel trên địa bàn thành phố Cần Thơ :
অনুযায়ী: Đinh, Lâm Mai Chi
প্রকাশিত: (2012)

Xây dựng văn hóa doanh nghiệp trong hệ thống khách sạn, nhà hàng tại thành phố Cần Thơ :
অনুযায়ী: Bành, Thị Cẩm Uyên
প্রকাশিত: (2009)

Nghiên cứu mức độ hài lòng của khách hàng cá nhân đối với chất lượng dịch vụ của Eximbank :
অনুযায়ী: Phương, Hữu Duyên
প্রকাশিত: (2010)

Phân tích sự hài lòng của sinh viên về chất lượng các dịch vụ đào tạo của trường đại học Tiền Giang :
অনুযায়ী: Phan, Thị Cẩm Hồng
প্রকাশিত: (2012)

Phân tích các yếu tố ảnh hưởng đến sự hài lòng của khách hàng đối với dịch vụ truyền hình qua giao thức internet của viễn thông Cần Thơ :
অনুযায়ী: Huỳnh, Đặng Tuyết Châu
প্রকাশিত: (2013)

Phân tích các nhân tố ảnh hưởng đến hành vi tiêu dùng mỹ phẩm chăm sóc da của nam giới tại tỉnh Vĩnh Long :
অনুযায়ী: Châu, Thị Kiều Phương
প্রকাশিত: (2016)

Phân tích các yếu tố ảnh hưởng đến quyết định lựa chọn máy tính bảng của người tiêu dùng thành phố Cần Thơ :
অনুযায়ী: Lê, Thị Mỹ Linh
প্রকাশিত: (2015)

Nghiên cứu các yếu tố ảnh hưởng đến việc khách hàng dừng sử dụng dịch vụ Internet của VNPT Vĩnh Long :
অনুযায়ী: Nguyễn, Thị Hồng Thoa
প্রকাশিত: (2016)

Phân tích các nhân tố ảnh hưởng đến quyết định lựa chọn nhà cung cấp dịch vụ thông tin di động của sinh viên tại thành phố Cần Thơ :
অনুযায়ী: Nguyễn, Hồng Linh
প্রকাশিত: (2015)

Phân tích các yếu tố ảnh hưởng đến quyết định đăng ký mới và ngừng sử dụng dịch vụ Internet của khách hàng đối với viễn thông Cần Thơ :
অনুযায়ী: Nguyễn, Văn Chương
প্রকাশিত: (2015)

Phân tích các yếu tố ảnh hưởng đến quyết định lựa chọn thuê bao trả trước hoặc trả sau của khách hàng Mobifone tỉnh Vĩnh Long :
অনুযায়ী: Lê, Huỳnh Hoài Thương
প্রকাশিত: (2015)

Phân tích các nhân tố ảnh hưởng đến quyết định mua hàng nhãn hàng riêng của các siêu thị bán lẻ tại Cần Thơ :
অনুযায়ী: Trần, Thị Phương Thảo
প্রকাশিত: (2016)

Phân tích các yếu tố ảnh hưởng đến hành vi người tiêu dùng máy tính xách tay tại Cần Thơ :
অনুযায়ী: Nguyễn, Phú Tâm
প্রকাশিত: (2010)

Đánh giá mức độ hài lòng của khách hàng đối với chất lượng dịch vụ của hệ thống Coopmart tại đồng bằng sông Cửu Long :
অনুযায়ী: Viên, Ngọc Anh
প্রকাশিত: (2012)

Tác động của quản trị trải nghiệm khách hàng đến lòng trung thành của khách hàng mua sắm tại các siêu thị ở Đồng Bằng sông Cửu Long :
অনুযায়ী: Huỳnh, Bảo Ngọc
প্রকাশিত: (2014)

Nghiên cứu nhu cầu tiêu dùng của người cao tuổi tại quận Ninh Kiều, thành phố Cần Thơ
অনুযায়ী: Nguyễn, Đỗ Huyền Trân
প্রকাশিত: (2016)

Đánh giá mức độ hài lòng của khách hàng cá nhân đối với việc sử dụng dịch vụ ngân hàng nông nghiệp và phát triển nông thôn tỉnh Hậu Giang :
অনুযায়ী: Nguyễn, Thị Diễm Tiên
প্রকাশিত: (2012)

Nghiên cứu sự hài lòng của khách hàng về chất lượng dịch vụ của ngân hàng nông nghiệp và phát triển nông thôn chi nhánh tỉnh Vĩnh Long :
অনুযায়ী: Trần, Văn Hiệp
প্রকাশিত: (2014)

Phân tích các yếu tố ảnh hưởng đến hành vi người tiêu dùng về sản phẩm xe máy trên địa bàn thành phố Cần Thơ :
অনুযায়ী: Lý, Ngọc Bích
প্রকাশিত: (2014)

Phân tích hành vi mua sắm trực tuyến hàng may mặc của nữ giới tại một số thành phố khu vực Đồng bằng sông Cửu Long :
অনুযায়ী: Nguyễn, Thanh Tâm
প্রকাশিত: (2015)

Phân tích những nhân tố ảnh hưởng đến quyết định lựa chọn kinh doanh sản phẩm thông tin di động Mobifone của điểm bán lẻ tại thành phố Cần Thơ :
অনুযায়ী: Trần, Thị Hồng Vân
প্রকাশিত: (2015)

Nghiên cứu mối quan hệ của quản trị quan hệ khách hàng đối với hoạt động kinh doanh của doanh nghiệp nhỏ và vừa tại thành phố Cần Thơ :
অনুযায়ী: Trương, Thị Lệ Thảo
প্রকাশিত: (2015)

Nghiên cứu thang đo của trách nhiệm xã hội doanh nghiệp đối với người tiêu dùng ở quận Ninh Kiều thành phố Cần Thơ :
অনুযায়ী: Phan, Nguyễn Trúc Quyên
প্রকাশিত: (2016)

Đánh giá chất lượng dịch vụ di động trả sau của Mobifone tại Cần Thơ :
অনুযায়ী: Trần, Trung Hiếu
প্রকাশিত: (2016)

Anticipate :
অনুযায়ী: Thomas, Bill
প্রকাশিত: (2013)

Phân tích các yếu tố ảnh hưởng đến sự cảm nhận của khách hàng đối với các mặt hàng may mặc tại thành phố Cần Thơ :
অনুযায়ী: Trịnh, Công Đức
প্রকাশিত: (2015)

Phân tích các nhân tố ảnh hưởng đến quyết định lựa chọn nhà cung cấp internet của khách hàng cá nhân trên địa bàn thành phố Cần Thơ :
অনুযায়ী: Bùi, Thanh Hùng
প্রকাশিত: (2015)