The loyalty link : How loyal employees create loyal customers

Samankaltaisia teoksia

• The
  Tekijä: Reichheld, Frederick F.
• The service profit chain :
  Tekijä: Heskett, James L.
  Julkaistu: (1997)
• The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
  Tekijä: Köcher, Sören
  Julkaistu: (2015)
• Research on customer experience and customer loyalty in E-retailing
  Tekijä: Ngo, Thi Khue Thu, et al.
  Julkaistu: (2024)
• Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
  Tekijä: Tran, Thien Vu, et al.
  Julkaistu: (2025)