The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

Samankaltaisia teoksia

• The
  Tekijä: Reichheld, Frederick F.
• The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
  Tekijä: Nguyen, Le Ngoc Tram, et al.
  Julkaistu: (2022)
• Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
  Tekijä: Tran, Thien Vu, et al.
  Julkaistu: (2025)
• Research on customer experience and customer loyalty in E-retailing
  Tekijä: Ngo, Thi Khue Thu, et al.
  Julkaistu: (2024)
• The loyalty link :
  Tekijä: McCarthy, Dennis G.
  Julkaistu: (1997)