The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Библиографические подробности
Главный автор:	Heskett, James L.
Формат:	‌
Язык:	Undetermined
Опубликовано:	New York The Free Press 1997
Предметы:	Customer services,Customers satisfaction,Employee loyalty
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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