The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Dades bibliogràfiques
Autor principal:	Heskett, James L.
Format:	Llibre
Idioma:	Undetermined
Publicat:	New York The Free Press 1997
Matèries:	Customer services,Customers satisfaction,Employee loyalty
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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