The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Bibliographische Detailangaben
1. Verfasser:	Heskett, James L.
Format:	Buch
Sprache:	Undetermined
Veröffentlicht:	New York The Free Press 1997
Schlagworte:	Customer services,Customers satisfaction,Employee loyalty
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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