The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Dettagli Bibliografici
Autore principale:	Heskett, James L.
Natura:	Libro
Lingua:	Undetermined
Pubblicazione:	New York The Free Press 1997
Soggetti:	Customer services,Customers satisfaction,Employee loyalty
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne! !

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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