The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Detaylı Bibliyografya
Yazar:	Heskett, James L.
Materyal Türü:	Kitap
Dil:	Undetermined
Baskı/Yayın Bilgisi:	New York The Free Press 1997
Konular:	Customer services,Customers satisfaction,Employee loyalty
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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