The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Detalles Bibliográficos
Autor principal:	Heskett, James L.
Formato:	Libro
Lenguaje:	Undetermined
Publicado:	New York The Free Press 1997
Materias:	Customer services,Customers satisfaction,Employee loyalty
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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