The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

Đã lưu trong:

Sonraí Bibleagrafaíochta
Príomhúdar:	Heskett, James L.
Formáid:	Leabhar
Teanga:	Undetermined
Foilsithe:	New York The Free Press 1997
Ábhair:	Customer services,Customers satisfaction,Employee loyalty
Clibeanna:	Cuir Clib Leis Gan Chlibeanna, Bí ar an gcéad duine leis an taifead seo a chlibeáil!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Míreanna Comhchosúla

The
le: Reichheld, Frederick F.

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
le: Nguyen, Le Ngoc Tram, et al.
Foilsithe: (2022)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
le: Tran, Thien Vu, et al.
Foilsithe: (2025)

Research on customer experience and customer loyalty in E-retailing
le: Ngo, Thi Khue Thu, et al.
Foilsithe: (2024)

The loyalty link :
le: McCarthy, Dennis G.
Foilsithe: (1997)

Customer service :
le: Timm, Paul R.
Foilsithe: (2005)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
le: Kim, Wansoo.

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
le: Gazzoli, Gabriel.

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
le: Heesup Han, Kisang Ryu. #1

101 ways to improve customer service :
le: Ukens, Lorraine L.
Foilsithe: (2007)

101 ways to improve customer service :
le: Ukens, Lorraine L.
Foilsithe: (2007)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
le: Nguyen, Thi Bao Tram, et al.
Foilsithe: (2021)

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
le: Lee, Yong Ki.

Creating value for customers :
le: Band, William A.
Foilsithe: (1991)

Your customer rules!
le: Price, Bill
Foilsithe: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
le: Price, Bill, 1950-
Foilsithe: (2015)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
le: Huynh, Ba Thuy Dieu
Foilsithe: (2025)

Customer responsive management : the flexible advantage /
le: Davis, Frank W. 1939-
Foilsithe: (1996)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
le: Ha, Thi Tam Trang
Foilsithe: (2022)

Revolutionize your customer experience
le: Shaw, Colin
Foilsithe: (2005)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
le: Stiff, Dan.
Foilsithe: (2006)

151 quick ideas to get new customers
le: Wilson, Jerry R.
Foilsithe: (2005)

Customer satisfaction measurement and management : using the voice of the customer /
le: Naumann, Earl, 1946-
Foilsithe: (1995)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
le: Nguyen, Huynh Van Anh
Foilsithe: (2025)

Customer service
le: Lucas, Robert W.
Foilsithe: (2005)

Customer service secrets
le: Economy, Peter
Foilsithe: (2004)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
le: Vo, Thuy Hien
Foilsithe: (2025)

Roles of customer experience toward customer satisfaction in the beauty industry
le: Le, Thi Hai Van
Foilsithe: (2023)

Care packages for your customers :
le: Glanz, Barbara A.
Foilsithe: (2007)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
le: Clemes, Michael D.

Uncommon service
le: Frei, Frances

Customer-focused quality :
le: Hinton, Tom
Foilsithe: (1994)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
le: Nguyen, Tan Huy
Foilsithe: (2022)

The dynamics of service :
Foilsithe: (1995)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
le: Tran, Thi Hanh Trinh
Foilsithe: (2022)

Total customer service :
le: Davidow, William H.
Foilsithe: (1989)

Customer service : a practical approach /
le: Harris, Elaine K.
Foilsithe: (2000)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
le: Tran, Tram Anh
Foilsithe: (2022)

Customer service : building successful skills for the twenty-first century /
le: Lucas, Robert W.
Foilsithe: (2005)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
le: Price, Bill
Foilsithe: (2015)