The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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Opis bibliograficzny
1. autor:	Heskett, James L.
Format:	Książka
Język:	Undetermined
Wydane:	New York The Free Press 1997
Hasła przedmiotowe:	Customer services,Customers satisfaction,Employee loyalty
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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