The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

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书目详细资料
主要作者:	Heskett, James L.
格式:	图书
语言:	Undetermined
出版:	New York The Free Press 1997
主题:	Customer services,Customers satisfaction,Employee loyalty
标签:	添加标签没有标签, 成为第一个标记此记录!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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