The service profit chain :

क्यूआर कोड

The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

में बचाया:

ग्रंथसूची विवरण
मुख्य लेखक:	Heskett, James L.
स्वरूप:	पुस्तक
भाषा:	Undetermined
प्रकाशित:	New York The Free Press 1997
विषय:	Customer services,Customers satisfaction,Employee loyalty
टैग :	टैग जोड़ें कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

समान संसाधन

The
द्वारा: Reichheld, Frederick F.

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
द्वारा: Nguyen, Le Ngoc Tram, और अन्य
प्रकाशित: (2022)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
द्वारा: Tran, Thien Vu, और अन्य
प्रकाशित: (2025)

Research on customer experience and customer loyalty in E-retailing
द्वारा: Ngo, Thi Khue Thu, और अन्य
प्रकाशित: (2024)

The loyalty link :
द्वारा: McCarthy, Dennis G.
प्रकाशित: (1997)

Customer service :
द्वारा: Timm, Paul R.
प्रकाशित: (2005)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
द्वारा: Kim, Wansoo.

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
द्वारा: Gazzoli, Gabriel.

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
द्वारा: Heesup Han, Kisang Ryu. #1

101 ways to improve customer service :
द्वारा: Ukens, Lorraine L.
प्रकाशित: (2007)

101 ways to improve customer service :
द्वारा: Ukens, Lorraine L.
प्रकाशित: (2007)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
द्वारा: Nguyen, Thi Bao Tram, और अन्य
प्रकाशित: (2021)

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
द्वारा: Lee, Yong Ki.

Creating value for customers :
द्वारा: Band, William A.
प्रकाशित: (1991)

Your customer rules!
द्वारा: Price, Bill
प्रकाशित: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
द्वारा: Price, Bill, 1950-
प्रकाशित: (2015)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
द्वारा: Huynh, Ba Thuy Dieu
प्रकाशित: (2025)

Customer responsive management : the flexible advantage /
द्वारा: Davis, Frank W. 1939-
प्रकाशित: (1996)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
द्वारा: Ha, Thi Tam Trang
प्रकाशित: (2022)

Revolutionize your customer experience
द्वारा: Shaw, Colin
प्रकाशित: (2005)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
द्वारा: Stiff, Dan.
प्रकाशित: (2006)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
द्वारा: Nguyen, Huynh Van Anh
प्रकाशित: (2025)

Customer satisfaction measurement and management : using the voice of the customer /
द्वारा: Naumann, Earl, 1946-
प्रकाशित: (1995)

151 quick ideas to get new customers
द्वारा: Wilson, Jerry R.
प्रकाशित: (2005)

Customer service
द्वारा: Lucas, Robert W.
प्रकाशित: (2005)

Customer service secrets
द्वारा: Economy, Peter
प्रकाशित: (2004)

Roles of customer experience toward customer satisfaction in the beauty industry
द्वारा: Le, Thi Hai Van
प्रकाशित: (2023)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
द्वारा: Vo, Thuy Hien
प्रकाशित: (2025)

Care packages for your customers :
द्वारा: Glanz, Barbara A.
प्रकाशित: (2007)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
द्वारा: Clemes, Michael D.

Customer-focused quality :
द्वारा: Hinton, Tom
प्रकाशित: (1994)

Uncommon service
द्वारा: Frei, Frances

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
द्वारा: Nguyen, Tan Huy
प्रकाशित: (2022)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
द्वारा: Tran, Thi Hanh Trinh
प्रकाशित: (2022)

The dynamics of service :
प्रकाशित: (1995)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
द्वारा: Tran, Tram Anh
प्रकाशित: (2022)

Total customer service :
द्वारा: Davidow, William H.
प्रकाशित: (1989)

Customer service : a practical approach /
द्वारा: Harris, Elaine K.
प्रकाशित: (2000)

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CUSTOMER LOYALTY AND THE MODERATING ROLE OF CUSTOMER INCOME: A CASE STUDY OF THE HOSPITALITY INDUSTRY IN PHU QUOC CITY, VIETNAM
द्वारा: Pham, Dinh Han, और अन्य
प्रकाशित: (2026)

Customer service : building successful skills for the twenty-first century /
द्वारा: Lucas, Robert W.
प्रकाशित: (2005)