The service profit chain :

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The service profit chain : How leading companies link profit and growth to loyalty, statisfaction, and value

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Heskett, James L.
Fformat:	Llyfr
Iaith:	Undetermined
Cyhoeddwyd:	New York The Free Press 1997
Pynciau:	Customer services,Customers satisfaction,Employee loyalty
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Eitemau Tebyg

The
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The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
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Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
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Research on customer experience and customer loyalty in E-retailing
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The loyalty link :
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Customer service :
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Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
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The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
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The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
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101 ways to improve customer service :
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101 ways to improve customer service :
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Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
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Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
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Creating value for customers :
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Your customer rules!
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Your customer rules! : delivering the Me2B experiences that today's customers demand /
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Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
gan: Huynh, Ba Thuy Dieu
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Customer responsive management : the flexible advantage /
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The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
gan: Ha, Thi Tam Trang
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Revolutionize your customer experience
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Sell the brand first : how to sell your brand and create lasting customer loyalty /
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Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
gan: Nguyen, Huynh Van Anh
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Customer satisfaction measurement and management : using the voice of the customer /
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151 quick ideas to get new customers
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Customer service
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Customer service secrets
gan: Economy, Peter
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Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
gan: Vo, Thuy Hien
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Roles of customer experience toward customer satisfaction in the beauty industry
gan: Le, Thi Hai Van
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Care packages for your customers :
gan: Glanz, Barbara A.
Cyhoeddwyd: (2007)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
gan: Clemes, Michael D.

Uncommon service
gan: Frei, Frances

Customer-focused quality :
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Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
gan: Nguyen, Tan Huy
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The dynamics of service :
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Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
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Total customer service :
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Customer service : a practical approach /
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Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
gan: Tran, Tram Anh
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Customer service : building successful skills for the twenty-first century /
gan: Lucas, Robert W.
Cyhoeddwyd: (2005)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
gan: Price, Bill
Cyhoeddwyd: (2015)