The Service Advantage: How to Identify and Fulfill Customer Needs /
Contents:
Đã lưu trong:
| Príomhúdar: | |
|---|---|
| Údair Eile: | |
| Formáid: | Leabhar |
| Teanga: | Vietnamese |
| Foilsithe: |
U.S.A :
Dow Jones - Irwin ,
1990
|
| Eagrán: | In lần thứ 1 |
| Ábhair: | |
| Clibeanna: |
Cuir Clib Leis
Gan Chlibeanna, Bí ar an gcéad duine leis an taifead seo a chlibeáil!
|
| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
| Achoimre: | Contents: 1. Know your customer 2. Moments of truth 3. Anatomy of the service customer of the 1990s 4. The custumser report card: Blueprint for excellence 5. Custumer perception research : Putting on your customers glasses 6. Start with the obvious 7. The face to face advantage 8. Surveys : When , why and how 9. Create your customer report card 10. Building a service quality measurement system 11. Closing the loop |
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| Cur Síos Fisiciúil: | 240tr. ; 23 cm |