The Service Advantage: How to Identify and Fulfill Customer Needs /
Contents:
שמור ב:
| מחבר ראשי: | |
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| מחברים אחרים: | |
| פורמט: | ספר |
| שפה: | Vietnamese |
| יצא לאור: |
U.S.A :
Dow Jones - Irwin ,
1990
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| מהדורה: | In lần thứ 1 |
| נושאים: | |
| תגים: |
הוספת תג
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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| סיכום: | Contents: 1. Know your customer 2. Moments of truth 3. Anatomy of the service customer of the 1990s 4. The custumser report card: Blueprint for excellence 5. Custumer perception research : Putting on your customers glasses 6. Start with the obvious 7. The face to face advantage 8. Surveys : When , why and how 9. Create your customer report card 10. Building a service quality measurement system 11. Closing the loop |
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| תיאור פיזי: | 240tr. ; 23 cm |