Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38
Guardat en:
| Autors principals: | Tran, Thien Vu, Nguyen, Thi Hoai Nhi |
|---|---|
| Format: | Bài viết |
| Idioma: | English |
| Publicat: |
International Journal of Electronic Marketing and Retailing
2025
|
| Matèries: | |
| Accés en línia: | https://doi.org/10.1504/IJEMR.2025.143044 https://elib.vku.udn.vn/handle/123456789/5823 |
| Etiquetes: |
Afegir etiqueta
Sense etiquetes, Sigues el primer a etiquetar aquest registre!
|
| Thư viện lưu trữ: | Trường Đại học Công nghệ Thông tin và Truyền thông Việt Hàn - Đại học Đà Nẵng |
|---|
Ítems similars
-
Research on customer experience and customer loyalty in E-retailing
per: Ngo, Thi Khue Thu, et al.
Publicat: (2024) -
The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
per: Heesup Han, Kisang Ryu. #1 -
Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
per: Lee, Yong Ki. -
The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
per: Nguyen, Le Ngoc Tram, et al.
Publicat: (2022) -
The loyalty link :
per: McCarthy, Dennis G.
Publicat: (1997)