Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38
Gorde:
| Egile Nagusiak: | Tran, Thien Vu, Nguyen, Thi Hoai Nhi |
|---|---|
| Formatua: | Bài viết |
| Hizkuntza: | English |
| Argitaratua: |
International Journal of Electronic Marketing and Retailing
2025
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| Gaiak: | |
| Sarrera elektronikoa: | https://doi.org/10.1504/IJEMR.2025.143044 https://elib.vku.udn.vn/handle/123456789/5823 |
| Etiketak: |
Etiketa erantsi
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| Thư viện lưu trữ: | Trường Đại học Công nghệ Thông tin và Truyền thông Việt Hàn - Đại học Đà Nẵng |
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Antzeko izenburuak
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Research on customer experience and customer loyalty in E-retailing
nork: Ngo, Thi Khue Thu, et al.
Argitaratua: (2024) -
The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
nork: Heesup Han, Kisang Ryu. #1 -
Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
nork: Lee, Yong Ki. -
The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
nork: Nguyen, Le Ngoc Tram, et al.
Argitaratua: (2022) -
The loyalty link :
nork: McCarthy, Dennis G.
Argitaratua: (1997)