Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38
Tallennettuna:
| Päätekijät: | Tran, Thien Vu, Nguyen, Thi Hoai Nhi |
|---|---|
| Aineistotyyppi: | Bài viết |
| Kieli: | English |
| Julkaistu: |
International Journal of Electronic Marketing and Retailing
2025
|
| Aiheet: | |
| Linkit: | https://doi.org/10.1504/IJEMR.2025.143044 https://elib.vku.udn.vn/handle/123456789/5823 |
| Tagit: |
Lisää tagi
Ei tageja, Lisää ensimmäinen tagi!
|
| Thư viện lưu trữ: | Trường Đại học Công nghệ Thông tin và Truyền thông Việt Hàn - Đại học Đà Nẵng |
|---|
Samankaltaisia teoksia
-
Research on customer experience and customer loyalty in E-retailing
Tekijä: Ngo, Thi Khue Thu, et al.
Julkaistu: (2024) -
The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
Tekijä: Heesup Han, Kisang Ryu. #1 -
Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
Tekijä: Lee, Yong Ki. -
The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
Tekijä: Nguyen, Le Ngoc Tram, et al.
Julkaistu: (2022) -
The loyalty link :
Tekijä: McCarthy, Dennis G.
Julkaistu: (1997)