Interpersonal skills for travel and tourism /

This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedu...

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Kaydedildi:
Detaylı Bibliyografya
Yazar: Burton, Jon.
Diğer Yazarlar: Burton, Lisa.
Materyal Türü: Kitap
Dil:English
Baskı/Yayın Bilgisi: Burnt Mill, Harlow : Longman Scientific and Technical, 1995.
Konular:
Etiketler: Etiketle
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Thư viện lưu trữ: Mạng thư viện Đại học Đà Nẵng