Interpersonal skills for travel and tourism /

This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedu...

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Hlavní autor: Burton, Jon.
Další autoři: Burton, Lisa.
Médium: Kniha
Jazyk:English
Vydáno: Burnt Mill, Harlow : Longman Scientific and Technical, 1995.
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