Interpersonal skills for travel and tourism /
This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedu...
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| Natura: | Libro |
| Lingua: | English |
| Pubblicazione: |
Burnt Mill, Harlow :
Longman Scientific and Technical,
1995.
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Riassunto: | This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedure; Handling interpersonal Conflict; and Running effective meetings. |
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| Descrizione fisica: | xii, 322 p. : ill. ; 24.5cm. |
| ISBN: | 0582279461 |