Interpersonal skills for travel and tourism /
This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedu...
Đã lưu trong:
| Hovedforfatter: | Burton, Jon. |
|---|---|
| Andre forfattere: | Burton, Lisa. |
| Format: | Bog |
| Sprog: | English |
| Udgivet: |
Burnt Mill, Harlow :
Longman Scientific and Technical,
1995.
|
| Fag: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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Lignende værker
-
Interpersonal communication
af: Julia T. Wood
Udgivet: (2007) -
Interpersonal communication
af: Wood, Julia T.
Udgivet: (2007) -
Interpersonal communication
af: Julia T. Wood
Udgivet: (2007) -
Interpersonal communication
af: Wood, Julia T.
Udgivet: (2007) -
Understanding interpersonal communication
af: West, Richard
Udgivet: (2006)


