Interpersonal skills for travel and tourism /
This book presents about: Customer Care; Professional use of the telephone; Selling Skills; Handling Customer complaints; Written Communication; making a Public Presentation; Basics of Assertiveness; Interviewing; Recruitment; Appraisals; Counselling Skills; Disciplinary procedure; Grievance Procedu...
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| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Burnt Mill, Harlow :
Longman Scientific and Technical,
1995.
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