The world of superservice : creating profit through a passion for customer service /
This book is about: Superservice; Strategic management; Communications; Service leadership...
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| 主要作者: | |
|---|---|
| 格式: | 图书 |
| 语言: | English |
| 出版: |
Harlow :
Addison-Wesley,
1997.
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| 主题: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
|---|
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| 005 | 20051111142109.0 | ||
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| 040 | |a IRC |c IRC |d IRC | ||
| 041 | 0 | |a eng | |
| 082 | 1 | 4 | |a 658.812 |b IR-K |
| 100 | 1 | |a Irons, Ken. | |
| 245 | 0 | 4 | |a The world of superservice : |b creating profit through a passion for customer service / |c Ken Irons. |
| 260 | |a Harlow : |b Addison-Wesley, |c 1997. | ||
| 300 | |a x, 246 p. : |b ill. ; |c 23.5cm. | ||
| 520 | 3 | |a This book is about: Superservice; Strategic management; Communications; Service leadership... | |
| 630 | 0 | 4 | |a Management. |
| 630 | 0 | 4 | |a Customer services. |
| 650 | 0 | 4 | |a Customer relations. |
| 650 | 0 | 4 | |a Service industries |x Management. |
| 650 | 0 | 4 | |a Service industries |x Quality control. |
| OWN | |a DUT | ||
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| TYP | |a Monograph | ||
| TYP | |a Printed language | ||
| 980 | |a Mạng thư viện Đại học Đà Nẵng | ||