The world of superservice : creating profit through a passion for customer service /

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The world of superservice : creating profit through a passion for customer service /

This book is about: Superservice; Strategic management; Communications; Service leadership...

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Xehetasun bibliografikoak
Egile nagusia:	Irons, Ken.
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	Harlow : Addison-Wesley, 1997.
Gaiak:	Management. Customer services. Customer relations. Service industries > Management. Service industries > Quality control.
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Antzeko izenburuak

Uncommon service : how to win by putting customers at the core of your business /
nork: Frei, Frances.
Argitaratua: (2012)

Contemporary services marketing management : a reader /
Argitaratua: (1997)

Uncommon service
nork: Frei, Frances

Customer service
nork: Lucas, Robert W.
Argitaratua: (2005)

Customer service secrets
nork: Economy, Peter
Argitaratua: (2004)

Services marketing management a strategic perspective
nork: Kasper, Hans.
Argitaratua: (2006)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
nork: Business School of the National Economics Univ. of Hanoi
Argitaratua: (2001)

Service management and marketing
nork: Grönroos, Christian
Argitaratua: (2015)

Customer-focused quality :
nork: Hinton, Tom
Argitaratua: (1994)

Services marketing /
nork: Kurtz, David L., 1941-
Argitaratua: (1998)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
nork: Viện Quản trị kinh doanh
Argitaratua: (2001)

Service innovation /
Argitaratua: (2016)

Services marketing
nork: Zeithaml, Valarie A.
Argitaratua: (2006)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2006)

Services marketing /
nork: Zeithaml, Valarie A.
Argitaratua: (1996)

Customer responsive management : the flexible advantage /
nork: Davis, Frank W. 1939-
Argitaratua: (1996)

Services marketing management : an international perspective /
nork: Kasper, Hans.
Argitaratua: (1999)

Creating value for customers :
nork: Band, William A.
Argitaratua: (1991)

Customer service :
nork: Timm, Paul R.
Argitaratua: (2005)

Customer satisfaction measurement and management : using the voice of the customer /
nork: Naumann, Earl, 1946-
Argitaratua: (1995)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2000)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
nork: Nguyen, Thi Bao Tram, et al.
Argitaratua: (2021)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2000)

Communicating with customers /
nork: Eunson, Baden.
Argitaratua: (1995)

Total customer service :
nork: Davidow, William H.
Argitaratua: (1989)

Service Systems Science
nork: Kijima, Kyoichi
Argitaratua: (2015)

Mastering data mining :
nork: Berry, Michael J. A.
Argitaratua: (2000)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
nork: Fragasso Phil
Argitaratua: (2008)

Customer service : building successful skills for the twenty-first century /
nork: Lucas, Robert W.
Argitaratua: (2005)

Relationship marketing : bringing quality, customer service, and marketing together /
nork: Christopher, Martin.
Argitaratua: (1991)

Roles of customer experience toward customer satisfaction in the beauty industry
nork: Le, Thi Hai Van
Argitaratua: (2023)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
nork: Clemes, Michael D.

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
nork: Thompson, Harvey
Argitaratua: (2000)

Communicating With Customers

Customer experience for dummies
nork: Barnes, Roy A.
Argitaratua: (2015)

Your customer rules!
nork: Price, Bill
Argitaratua: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-
Argitaratua: (2015)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
nork: Tran, Thien Vu, et al.
Argitaratua: (2025)

The dynamics of service :
Argitaratua: (1995)

Relationship marketing
nork: Shajahan, S.
Argitaratua: (2004)