Customer responsive management : the flexible advantage /
This book is about: An introduction to customer responsiveness; The evolving economic focus; The customer-responsive model; The customer relationship management task; ...
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| Outros Autores: | |
| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Cambridge, MA :
Blackwell,
1996.
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| Assuntos: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
|---|
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| 003 | 8790 | ||
| 005 | 20051111142342.0 | ||
| 008 | 010322b1996 vm 000 eng | ||
| 020 | |a 1557865051 | ||
| 040 | |a IRC |c IRC |d IRC | ||
| 041 | 0 | |a eng | |
| 082 | 1 | 4 | |a 658.812 |b DA-F |
| 100 | 1 | |a Davis, Frank W. |q (Frank White), |d 1939- | |
| 245 | 1 | 0 | |a Customer responsive management : |b the flexible advantage / |c Frank W. Davis, Karl B. Mandrodt. |
| 260 | |a Cambridge, MA : |b Blackwell, |c 1996. | ||
| 300 | |a xvii, 416 p. : |b ill. ; |c 21.5 cm. | ||
| 520 | 3 | |a This book is about: An introduction to customer responsiveness; The evolving economic focus; The customer-responsive model; The customer relationship management task; ... | |
| 630 | 0 | 4 | |a Management. |
| 630 | 0 | 4 | |a Customer services. |
| 650 | 0 | 4 | |a Customer services |x Management. |
| 650 | 0 | 4 | |a Consumer satisfaction. |
| 700 | 1 | |a Mandrodt, Karl B. | |
| OWN | |a DUT | ||
| 999 | |a From the UDN01 | ||
| TYP | |a Monograph | ||
| TYP | |a Printed language | ||
| 980 | |a Mạng thư viện Đại học Đà Nẵng | ||