Customer responsive management : the flexible advantage /

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Customer responsive management : the flexible advantage /

This book is about: An introduction to customer responsiveness; The evolving economic focus; The customer-responsive model; The customer relationship management task; ...

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Xehetasun bibliografikoak
Egile nagusia:	Davis, Frank W. 1939-
Beste egile batzuk:	Mandrodt, Karl B.
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	Cambridge, MA : Blackwell, 1996.
Gaiak:	Management. Customer services. Customer services > Management. Consumer satisfaction.
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Antzeko izenburuak

Customer satisfaction measurement and management : using the voice of the customer /
nork: Naumann, Earl, 1946-
Argitaratua: (1995)

Your customer rules!
nork: Price, Bill
Argitaratua: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-
Argitaratua: (2015)

Revolutionize your customer experience
nork: Shaw, Colin
Argitaratua: (2005)

Customer service :
nork: Timm, Paul R.
Argitaratua: (2005)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
nork: Price, Bill
Argitaratua: (2015)

Creating value for customers :
nork: Band, William A.
Argitaratua: (1991)

Customer-focused quality :
nork: Hinton, Tom
Argitaratua: (1994)

The Service Advantage: How to Identify and Fulfill Customer Needs /
nork: Albert Karl
Argitaratua: (1990)

Customer service
nork: Lucas, Robert W.
Argitaratua: (2005)

Marketing management for small and medium enterprises: About customers: Gathering information
nork: Business School of the National Economics Univ. of Hanoi
Argitaratua: (2001)

Roles of customer experience toward customer satisfaction in the beauty industry
nork: Le, Thi Hai Van
Argitaratua: (2023)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
nork: Business School of the National Economics Univ. of Hanoi
Argitaratua: (2001)

Customer service secrets
nork: Economy, Peter
Argitaratua: (2004)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
nork: Nguyen, Thi Bao Tram, et al.
Argitaratua: (2021)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
nork: Nguyen, Le Ngoc Tram, et al.
Argitaratua: (2022)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
nork: Gazzoli, Gabriel.

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
nork: Huynh, Ba Thuy Dieu
Argitaratua: (2025)

The service profit chain :
nork: Heskett, James L.
Argitaratua: (1997)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
nork: Ha, Thi Tam Trang
Argitaratua: (2022)

Contemporary services marketing management : a reader /
Argitaratua: (1997)

Uncommon service : how to win by putting customers at the core of your business /
nork: Frei, Frances.
Argitaratua: (2012)

Customer service : building successful skills for the twenty-first century /
nork: Lucas, Robert W.
Argitaratua: (2005)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
nork: Kim, Wansoo.

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
nork: Nguyen, Huynh Van Anh
Argitaratua: (2025)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2000)

Total customer service :
nork: Davidow, William H.
Argitaratua: (1989)

The world of superservice : creating profit through a passion for customer service /
nork: Irons, Ken.
Argitaratua: (1997)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
nork: Viện Quản trị kinh doanh
Argitaratua: (2001)

Services marketing management a strategic perspective
nork: Kasper, Hans.
Argitaratua: (2006)

Communicating with customers /
nork: Eunson, Baden.
Argitaratua: (1995)

Emotion marketing : the Hallmark way of winning customers for life /
nork: Robinette, Scott.
Argitaratua: (2001)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
nork: Clemes, Michael D.

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
nork: Tran, Thien Vu, et al.
Argitaratua: (2025)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
nork: Nguyen, Tan Huy
Argitaratua: (2022)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
nork: Tran, Thi Hanh Trinh
Argitaratua: (2022)

Communicating With Customers

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
nork: Tran, Tram Anh
Argitaratua: (2022)

Customer experience for dummies
nork: Barnes, Roy A.
Argitaratua: (2015)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
nork: Thompson, Harvey
Argitaratua: (2000)