Customer responsive management : the flexible advantage /

Codice QR

Customer responsive management : the flexible advantage /

This book is about: An introduction to customer responsiveness; The evolving economic focus; The customer-responsive model; The customer relationship management task; ...

Salvato in:

Dettagli Bibliografici
Autore principale:	Davis, Frank W. 1939-
Altri autori:	Mandrodt, Karl B.
Natura:	Libro
Lingua:	English
Pubblicazione:	Cambridge, MA : Blackwell, 1996.
Soggetti:	Management. Customer services. Customer services > Management. Consumer satisfaction.
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne! !

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Documenti analoghi

Customer satisfaction measurement and management : using the voice of the customer /
di: Naumann, Earl, 1946-
Pubblicazione: (1995)

Your customer rules!
di: Price, Bill
Pubblicazione: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
di: Price, Bill, 1950-
Pubblicazione: (2015)

Revolutionize your customer experience
di: Shaw, Colin
Pubblicazione: (2005)

Customer service :
di: Timm, Paul R.
Pubblicazione: (2005)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
di: Price, Bill
Pubblicazione: (2015)

Creating value for customers :
di: Band, William A.
Pubblicazione: (1991)

Customer-focused quality :
di: Hinton, Tom
Pubblicazione: (1994)

The Service Advantage: How to Identify and Fulfill Customer Needs /
di: Albert Karl
Pubblicazione: (1990)

Customer service
di: Lucas, Robert W.
Pubblicazione: (2005)

Marketing management for small and medium enterprises: About customers: Gathering information
di: Business School of the National Economics Univ. of Hanoi
Pubblicazione: (2001)

Roles of customer experience toward customer satisfaction in the beauty industry
di: Le, Thi Hai Van
Pubblicazione: (2023)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
di: Business School of the National Economics Univ. of Hanoi
Pubblicazione: (2001)

Customer service secrets
di: Economy, Peter
Pubblicazione: (2004)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
di: Nguyen, Thi Bao Tram, et al.
Pubblicazione: (2021)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
di: Nguyen, Le Ngoc Tram, et al.
Pubblicazione: (2022)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
di: Gazzoli, Gabriel.

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
di: Huynh, Ba Thuy Dieu
Pubblicazione: (2025)

The service profit chain :
di: Heskett, James L.
Pubblicazione: (1997)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
di: Ha, Thi Tam Trang
Pubblicazione: (2022)

Contemporary services marketing management : a reader /
Pubblicazione: (1997)

Uncommon service : how to win by putting customers at the core of your business /
di: Frei, Frances.
Pubblicazione: (2012)

Customer service : building successful skills for the twenty-first century /
di: Lucas, Robert W.
Pubblicazione: (2005)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
di: Kim, Wansoo.

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
di: Nguyen, Huynh Van Anh
Pubblicazione: (2025)

Customer service : a practical approach /
di: Harris, Elaine K.
Pubblicazione: (2000)

Total customer service :
di: Davidow, William H.
Pubblicazione: (1989)

The world of superservice : creating profit through a passion for customer service /
di: Irons, Ken.
Pubblicazione: (1997)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
di: Viện Quản trị kinh doanh
Pubblicazione: (2001)

Services marketing management a strategic perspective
di: Kasper, Hans.
Pubblicazione: (2006)

Communicating with customers /
di: Eunson, Baden.
Pubblicazione: (1995)

Emotion marketing : the Hallmark way of winning customers for life /
di: Robinette, Scott.
Pubblicazione: (2001)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
di: Clemes, Michael D.

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
di: Tran, Thien Vu, et al.
Pubblicazione: (2025)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
di: Nguyen, Tan Huy
Pubblicazione: (2022)

Communicating With Customers

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
di: Tran, Thi Hanh Trinh
Pubblicazione: (2022)

Customer experience for dummies
di: Barnes, Roy A.
Pubblicazione: (2015)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
di: Tran, Tram Anh
Pubblicazione: (2022)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
di: Fragasso Phil
Pubblicazione: (2008)