Contact center : Nghề dịch vụ khách hàng qua điện thoại

Cuốn sách giới thiệu một mô hình tổng thể kết hợp giữa Contact Center và CRM để không chỉ tối ưu hóa hiệu quả chăm sóc khách hàng, nâng cao mức độ hài lòng của khách hàng mà còn là nguồn thông tin hữu ích về phản hồi thị trường cho cá...

Full description

Saved in:

Bibliographic Details
Main Author:	Bùi, Xuân Phong
Format:	Book
Language:	Undetermined
Published:	Hà Nội Lao động - Xã hội 2012
Subjects:	Customer relations,Quan hệ khách hàng
Tags:	Add Tag No Tags, Be the first to tag this record!

Institutions:	Trung tâm Học liệu Trường Đại học Cần Thơ

Be the first to leave a comment!

Contact center : Nghề dịch vụ khách hàng qua điện thoại

Similar Items