Uncommon service : How to win by putting customers at the core of your business
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
Uloženo v:
| Hlavní autor: | |
|---|---|
| Médium: | Kniha |
| Jazyk: | Undetermined |
| Vydáno: |
Boston, Massachusetts
Harvard Business Review Press
2012
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| Témata: | |
| Tagy: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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| LEADER | 00907nam a2200205Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_227954 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 082 | |a 658.812 | ||
| 082 | |b F862 | ||
| 100 | |a Frei, Frances X. | ||
| 245 | 0 | |a Uncommon service : | |
| 245 | 0 | |b How to win by putting customers at the core of your business | |
| 245 | 0 | |c Frances Frei, Anne Morriss | |
| 260 | |a Boston, Massachusetts | ||
| 260 | |b Harvard Business Review Press | ||
| 260 | |c 2012 | ||
| 520 | |a Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. | ||
| 650 | |a Quan hệ khách hàng,Customer relations | ||
| 910 | |b nthai | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||