The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
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| 主要作者: | |
|---|---|
| 格式: | Sách giấy |
| 出版: |
New York :
McGraw-Hill,
c2000
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| 主題: | |
| 在線閱讀: | Table of contents Contributor biographical information Publisher description |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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| 245 | # | # | |a The customer-centered enterprise : |b how IBM and other world-class companies achieve extraordinary results by putting customers first / |c Harvey Thompson |
| 260 | # | # | |a New York : |b McGraw-Hill, |c c2000 |
| 300 | # | # | |a xv, 245 p. : |b ill. ; |c 24 cm. |
| 500 | # | # | |a Includes index. |
| 610 | # | # | |a International Business Machines Corporation |x Customer services |
| 650 | # | # | |a Customer relations |
| 650 | # | # | |a Customer services. |
| 650 | # | # | |a Success in business. |
| 856 | # | # | |3 Table of contents |u http://www.loc.gov/catdir/toc/mh023/99023967.html |
| 856 | # | # | |3 Contributor biographical information |u http://www.loc.gov/catdir/bios/mh041/99023967.html |
| 856 | # | # | |3 Publisher description |u http://www.loc.gov/catdir/description/mh023/99023967.html |
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