The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

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Bibliografiske detaljer
Hovedforfatter:	Thompson, Harvey
Format:	Sách giấy
Udgivet:	New York : McGraw-Hill, c2000
Fag:	International Business Machines Corporation > Customer services Customer relations Customer services. Success in business.
Online adgang:	Table of contents Contributor biographical information Publisher description
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Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

Lignende værker

The customer-centered enterprise :
af: Thompson, Harvey
Udgivet: (2000)

Communicating With Customers

Customer service : building successful skills for the twenty-first century /
af: Lucas, Robert W.
Udgivet: (2005)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Uncommon service : how to win by putting customers at the core of your business /
af: Frei, Frances.
Udgivet: (2012)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

Creating value for customers :
af: Band, William A.
Udgivet: (1991)

Customer experience for dummies
af: Barnes, Roy A.
Udgivet: (2015)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Customer satisfaction measurement and management : using the voice of the customer /
af: Naumann, Earl, 1946-
Udgivet: (1995)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
af: Fragasso Phil
Udgivet: (2008)

Roles of customer experience toward customer satisfaction in the beauty industry
af: Le, Thi Hai Van
Udgivet: (2023)

Putting customers first: Standards for serving the american poeple
Udgivet: (1994)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

Revolutionize your customer experience
af: Shaw, Colin
Udgivet: (2005)

The Service Advantage: How to Identify and Fulfill Customer Needs /
af: Albert Karl
Udgivet: (1990)

Incredible customer service :
af: Freemantle, David
Udgivet: (1993)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Interacting with clients and customers : a foot in the door /
af: Hardman, Lee Sharon, 1954-
Udgivet: (1997)

Customer experience for dummies /
af: Barnes, Roy A.,, et al.
Udgivet: (2015)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

Perfect phrases for customer service :
af: Bacal, Robert
Udgivet: (2005)

Customer-focused quality :
af: Hinton, Tom
Udgivet: (1994)

The
af: Christensen, Clayton M.
Udgivet: (2016)

The
af: Christensen, Clayton M.
Udgivet: (2013)

The Innovator's Dilemma /
af: Christense, Clayton M.
Udgivet: (2013)

The world of superservice : creating profit through a passion for customer service /
af: Irons, Ken.
Udgivet: (1997)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
af: Ha, Thi Tam Trang
Udgivet: (2022)

Uncommon service
af: Frei, Frances

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

Mastering data mining :
af: Berry, Michael J. A.
Udgivet: (2000)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
af: Price, Bill
Udgivet: (2015)

Customer service
af: Lucas, Robert W
Udgivet: (2005)

Solutions for Improving the Quality of Customer Care Service at VP Bank
af: Nguyen, Thi Minh Thu
Udgivet: (2023)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
af: Business School of the National Economics Univ. of Hanoi
Udgivet: (2001)