The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

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Bibliographic Details
Main Author: Thompson, Harvey
Format: Book (Paper)
Published: New York : McGraw-Hill, c2000
Subjects:
International Business Machines Corporation > Customer services
Customer relations
Customer services.
Success in business.
Online Access:Table of contents
Contributor biographical information
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Institutions: Thư viện Trường Đại học Đà Lạt

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Table of contents
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