The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

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Autor principal: Thompson, Harvey
Formato: Sách giấy
Publicado em: New York : McGraw-Hill, c2000
Assuntos:
International Business Machines Corporation > Customer services
Customer relations
Customer services.
Success in business.
Acesso em linha:Table of contents
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