The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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Bibliografske podrobnosti
Glavni avtor:	Swanson, Scott R.
Drugi avtorji:	Hsu, Maxwell K.
Format:	Bài viết
Jezik:	English
Teme:	Consumer behavior Marketing Service recovery
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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