The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

Đã lưu trong:

Chi tiết về thư mục
Tác giả chính:	Swanson, Scott R.
Tác giả khác:	Hsu, Maxwell K.
Định dạng:	Bài viết
Ngôn ngữ:	English
Những chủ đề:	Consumer behavior Marketing Service recovery
Các nhãn:	Thêm thẻ Không có thẻ, Là người đầu tiên thẻ bản ghi này!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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