The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /
Saved in:
| Main Author: | Swanson, Scott R. |
|---|---|
| Other Authors: | Hsu, Maxwell K. |
| Format: | Article |
| Language: | English |
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institutions: | Thư viện Trường Đại học Đà Lạt |
|---|
Similar Items
-
Hospitality Marketing and Consumer Behavior: Creating Memorable Experiences
by: Vinnie, Jauhari
Published: (2024) -
Consumer Behavior in Tourism and Hospitality Research
by: Alain, Decrop, et al.
Published: (2024) -
Consumer behavior
by: Reynolds, Fred D.
Published: (1977) -
Consumer behavior
by: Hoyer, Wayne D. -
Consumer behavior
by: Solomon, Michael R.
Published: (2015)