The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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Detaylı Bibliyografya
Yazar:	Swanson, Scott R.
Diğer Yazarlar:	Hsu, Maxwell K.
Materyal Türü:	Makale
Dil:	English
Konular:	Consumer behavior Marketing Service recovery
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry /

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