Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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Glavni avtor: Hudson, Louise
Drugi avtorji: Hudson, Simon
Format: Knjiga
Jezik:Vietnamese
Izdano: Woodeaton, Oxford Goodfellow 2013
Izdaja:2 nd.
Teme:
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Thư viện lưu trữ: Thư viện Trường Đại học Nam Cần Thơ