Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

詳細記述

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書誌詳細
第一著者: Hudson, Louise
その他の著者: Hudson, Simon
フォーマット: 図書
言語:Vietnamese
出版事項: Woodeaton, Oxford Goodfellow 2013
版:2 nd.
主題:
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Thư viện lưu trữ: Thư viện Trường Đại học Nam Cần Thơ