Customer service for hospitality and tourism
Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...
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| Autor principal: | |
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| Altres autors: | |
| Format: | Llibre |
| Idioma: | Vietnamese |
| Publicat: |
Woodeaton, Oxford
Goodfellow
2013
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| Edició: | 2 nd. |
| Matèries: | |
| Etiquetes: |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Nam Cần Thơ |
|---|
| LEADER | 01288nam a22002177a 4500 | ||
|---|---|---|---|
| 001 | NCT_74317 | ||
| 008 | 200218b xxu||||| |||| 00| 0 vie d | ||
| 999 | |c 3622 |d 3622 | ||
| 020 | |a 9781911396468 |c 2310000 | ||
| 082 | 0 | 4 | |2 23rd ed. |a 647.94 |b H886 |
| 100 | 1 | |a Hudson, Louise | |
| 245 | 1 | 0 | |a Customer service for hospitality and tourism |c Louise Hudson, Simon Hudson |
| 250 | |a 2 nd. | ||
| 260 | |a Woodeaton, Oxford |b Goodfellow |c 2013 | ||
| 300 | |a viii, 296 p. |b ill. |c 25cm | ||
| 520 | 3 | |a Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. | |
| 653 | |a Quản trị DV Du lịch và Lữ hành | ||
| 700 | 1 | |a Hudson, Simon | |
| 942 | |2 ddc |c BK | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 647_940000000000000_H886 |7 0 |9 18658 |a 000001 |b 000001 |d 2020-02-18 |o 647.94 H886 |p MD.16285 |r 2020-02-18 |w 2020-02-18 |y BK | ||
| 980 | |a Thư viện Trường Đại học Nam Cần Thơ | ||