Customer service for hospitality and tourism

Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

Deskribapen osoa

Gorde:
Xehetasun bibliografikoak
Egile nagusia: Hudson, Louise
Beste egile batzuk: Hudson, Simon
Formatua: Liburua
Hizkuntza:Vietnamese
Argitaratua: Woodeaton, Oxford Goodfellow 2013
Edizioa:2 nd.
Gaiak:
Quản trị DV Du lịch và Lữ hành
Etiketak: Etiketa erantsi
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
Thư viện lưu trữ: Thư viện Trường Đại học Nam Cần Thơ
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100 1 |a Hudson, Louise  
245 1 0 |a Customer service for hospitality and tourism  |c Louise Hudson, Simon Hudson  
250 |a 2 nd. 
260 |a Woodeaton, Oxford  |b Goodfellow  |c 2013 
300 |a viii, 296 p.  |b ill.  |c 25cm 
520 3 |a Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. 
653 |a Quản trị DV Du lịch và Lữ hành 
700 1 |a Hudson, Simon  
942 |2 ddc  |c BK 
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980 |a Thư viện Trường Đại học Nam Cần Thơ 

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