Customer service for hospitality and tourism
Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...
में बचाया:
| मुख्य लेखक: | |
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| अन्य लेखक: | |
| स्वरूप: | पुस्तक |
| भाषा: | Vietnamese |
| प्रकाशित: |
Woodeaton, Oxford
Goodfellow
2013
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| संस्करण: | 2 nd. |
| विषय: | |
| टैग : |
टैग जोड़ें
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| Thư viện lưu trữ: | Thư viện Trường Đại học Nam Cần Thơ |
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| सारांश: | Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. |
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| भौतिक वर्णन: | viii, 296 p. ill. 25cm |
| आईएसबीएन: | 9781911396468 |