Customer service for hospitality and tourism
Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...
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| Format: | Book |
| Language: | Vietnamese |
| Published: |
Woodeaton, Oxford
Goodfellow
2013
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| Edition: | 2 nd. |
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| Institutions: | Thư viện Trường Đại học Nam Cần Thơ |
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