Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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书目详细资料
主要作者:	Hudson, Louise
其他作者:	Hudson, Simon
格式:	图书
语言:	Vietnamese
出版:	Woodeaton, Oxford Goodfellow 2013
版:	2 nd.
主题:	Quản trị DV Du lịch và Lữ hành
标签:	添加标签没有标签, 成为第一个标记此记录!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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