Customer service for hospitality and tourism
Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...
Đã lưu trong:
| 主要作者: | Hudson, Louise |
|---|---|
| 其他作者: | Hudson, Simon |
| 格式: | 图书 |
| 语言: | Vietnamese |
| 出版: |
Woodeaton, Oxford
Goodfellow
2013
|
| 版: | 2 nd. |
| 主题: | |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
| Thư viện lưu trữ: | Thư viện Trường Đại học Nam Cần Thơ |
|---|
相似书籍
-
Marketing for hospitality and tourism
出版: (2017) -
Introduction to tourism and hospitality industry
由: Andrews, Sudhir
出版: (2007) -
Tourism : The business of hospitality and travel
由: Cook, Roy A.
出版: (2018) -
Greening your hospitality business: For accommodations, tour operators, and restaurants
由: Doucette, Jill
出版: (2015) -
Tourism management : An introduction
由: Inkson, Clare
出版: (2018)


