Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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Podrobná bibliografie
Hlavní autor:	Hudson, Louise
Další autoři:	Hudson, Simon
Médium:	Kniha
Jazyk:	Vietnamese
Vydáno:	Woodeaton, Oxford Goodfellow 2013
Vydání:	2 nd.
Témata:	Quản trị DV Du lịch và Lữ hành
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo otaguje tento záznam!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

Podobné jednotky

Marketing for hospitality and tourism
Vydáno: (2017)

Introduction to tourism and hospitality industry
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Vydáno: (2007)

Tourism : The business of hospitality and travel
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Vydáno: (2018)

Greening your hospitality business: For accommodations, tour operators, and restaurants
Autor: Doucette, Jill
Vydáno: (2015)

Tourism management : An introduction
Autor: Inkson, Clare
Vydáno: (2018)

Career paths tourism
Autor: Evans, Virginia
Vydáno: (2011)

Specialized english for tourism
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Vydáno: (2016)

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence
Autor: Ford, Robert C.
Vydáno: (2018)

Tổng quan ngành du lịch, nhà hàng, khách sạn = Welcome to hospitality: An introduction
Autor: Chon, Kaye(Kye-Sung)
Vydáno: (2017)

Đàm thoại tiếng anh cho dịch vụ nhà hàng = English conversation for restaurant service
Vydáno: (2011)

6000 từ vựng chuyên ngành du lịch - khách sạn - nhà hàng Anh - Việt - Hàn = 6000 terminologies of tourism - hotel - restaurant english - vietnamese - korean
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Vydáno: (2023)

Hang, động nổi tiếng ở Việt Nam
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Huế và triều Nguyễn theo dấu thời gian
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Vydáno: (2024)

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Vydáno: (2009)

Những di sản văn hóa phi vật thể đại diện của nhân loại tại Việt Nam
Vydáno: (2024)

Giáo trình quản trị kinh doanh khách sạn
Autor: Nguyễn Văn Mạnh
Vydáno: (2013)

Tiếng anh cho nhân viên phục vụ nhà hàng = Practical english for waiter
Vydáno: (2013)

Cơ sở văn hóa Việt Nam
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Vydáno: (2014)

Giáo trình marketing du lịch
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Vydáno: (2011)

Giáo trình văn hóa du lịch
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Vydáno: (2014)

Du lịch Việt Nam : Đông Nam Bộ
Vydáno: (2017)

Du lịch Việt Nam : Bắc Trung Bộ
Vydáno: (2017)

Du lịch Việt Nam : Đồng bằng sông Hồng và duyên hải Đông Bắc
Vydáno: (2017)

Du lịch Việt Nam : Trung du và miền núi phía Bắc
Vydáno: (2017)

Du lịch ba miền
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Lịch sử văn minh Ấn Độ
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Vydáno: (2003)

Vietnam notebook
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Quản lý hoạt động văn hóa cơ sở ở Việt Nam trong bối cảnh toàn cầu hóa
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Văn hóa lễ hội
Vydáno: (2016)

Văn hóa tộc người Khơ-mú : Sách tham khảo
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Văn hóa tộc người Co : Sách tham khảo
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Văn hóa tộc người Thái : Sách chuyên khảo
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Vydáno: (2016)

Văn hóa tộc người Nùng : Sách chuyên khảo
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Vydáno: (2016)

Văn hóa tộc người Hmông
Autor: Chu Thái Sơn
Vydáno: (2016)

Góp phần tìm hiểu một số phong tục tập quán các dân tộc thiểu số ở Việt Nam : Sách tham khảo
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Vydáno: (2016)

Tìm trong di sản văn hóa phương Nam
Autor: Nguyễn Đông Triều
Vydáno: (2016)

Giáo trình marketing du lịch
Autor: Hoàng Văn Thành
Vydáno: (2014)

Cẩm nang du lịch Thái Lan
Vydáno: (2018)

Cẩm nang du lịch Trung Quốc
Vydáno: (2018)

Cẩm nang du lịch Nhật Bản
Vydáno: (2018)