Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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Bibliografske podrobnosti
Glavni avtor:	Hudson, Louise
Drugi avtorji:	Hudson, Simon
Format:	Knjiga
Jezik:	Vietnamese
Izdano:	Woodeaton, Oxford Goodfellow 2013
Izdaja:	2 nd.
Teme:	Quản trị DV Du lịch và Lữ hành
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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