Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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Bibliografiske detaljer
Hovedforfatter:	Hudson, Louise
Andre forfattere:	Hudson, Simon
Format:	Bog
Sprog:	Vietnamese
Udgivet:	Woodeaton, Oxford Goodfellow 2013
Udgivelse:	2 nd.
Fag:	Quản trị DV Du lịch và Lữ hành
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

Lignende værker

Marketing for hospitality and tourism
Udgivet: (2017)

Introduction to tourism and hospitality industry
af: Andrews, Sudhir
Udgivet: (2007)

Tourism : The business of hospitality and travel
af: Cook, Roy A.
Udgivet: (2018)

Greening your hospitality business: For accommodations, tour operators, and restaurants
af: Doucette, Jill
Udgivet: (2015)

Tourism management : An introduction
af: Inkson, Clare
Udgivet: (2018)

Career paths tourism
af: Evans, Virginia
Udgivet: (2011)

Specialized english for tourism
af: Cheng, Kiwi
Udgivet: (2016)

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence
af: Ford, Robert C.
Udgivet: (2018)

Tổng quan ngành du lịch, nhà hàng, khách sạn = Welcome to hospitality: An introduction
af: Chon, Kaye(Kye-Sung)
Udgivet: (2017)

Đàm thoại tiếng anh cho dịch vụ nhà hàng = English conversation for restaurant service
Udgivet: (2011)

6000 từ vựng chuyên ngành du lịch - khách sạn - nhà hàng Anh - Việt - Hàn = 6000 terminologies of tourism - hotel - restaurant english - vietnamese - korean
af: Lê Huy Khoa
Udgivet: (2023)

Hang, động nổi tiếng ở Việt Nam
af: Đặng Việt Thủy
Udgivet: (2018)

Huế và triều Nguyễn theo dấu thời gian
af: Đỗ Minh Điền
Udgivet: (2024)

Tiếng anh giao tiếp trong khách sạn và nhà hàng
Udgivet: (2009)

Những di sản văn hóa phi vật thể đại diện của nhân loại tại Việt Nam
Udgivet: (2024)

Giáo trình quản trị kinh doanh khách sạn
af: Nguyễn Văn Mạnh
Udgivet: (2013)

Tiếng anh cho nhân viên phục vụ nhà hàng = Practical english for waiter
Udgivet: (2013)

Cơ sở văn hóa Việt Nam
af: Trần Quốc Vượng
Udgivet: (2014)

Giáo trình marketing du lịch
af: Hà Nam Khánh Giao
Udgivet: (2011)

Giáo trình văn hóa du lịch
af: Hoàng Văn Thành
Udgivet: (2014)

Du lịch Việt Nam : Đông Nam Bộ
Udgivet: (2017)

Du lịch Việt Nam : Bắc Trung Bộ
Udgivet: (2017)

Du lịch Việt Nam : Đồng bằng sông Hồng và duyên hải Đông Bắc
Udgivet: (2017)

Du lịch Việt Nam : Trung du và miền núi phía Bắc
Udgivet: (2017)

Du lịch ba miền
af: Bửu Ngôn
Udgivet: (2001)

Lịch sử văn minh Ấn Độ
af: Durant, Will
Udgivet: (2003)

Vietnam notebook
af: Hiebert, Murray
Udgivet: (1994)

Quản lý hoạt động văn hóa cơ sở ở Việt Nam trong bối cảnh toàn cầu hóa
af: Phạm Thanh Tâm
Udgivet: (2017)

Văn hóa lễ hội
Udgivet: (2016)

Văn hóa tộc người Khơ-mú : Sách tham khảo
af: Chu Thái Sơn
Udgivet: (2016)

Văn hóa tộc người Co : Sách tham khảo
af: Chu Thái Sơn
Udgivet: (2016)

Văn hóa tộc người Thái : Sách chuyên khảo
af: Chu Thái Sơn
Udgivet: (2016)

Văn hóa tộc người Nùng : Sách chuyên khảo
af: Chu Thái Sơn
Udgivet: (2016)

Văn hóa tộc người Hmông
af: Chu Thái Sơn
Udgivet: (2016)

Góp phần tìm hiểu một số phong tục tập quán các dân tộc thiểu số ở Việt Nam : Sách tham khảo
af: Đào Sơn Nam
Udgivet: (2016)

Tìm trong di sản văn hóa phương Nam
af: Nguyễn Đông Triều
Udgivet: (2016)

Giáo trình marketing du lịch
af: Hoàng Văn Thành
Udgivet: (2014)

Cẩm nang du lịch Thái Lan
Udgivet: (2018)

Cẩm nang du lịch Trung Quốc
Udgivet: (2018)

Cẩm nang du lịch Nhật Bản
Udgivet: (2018)