Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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書誌詳細
第一著者:	Hudson, Louise
その他の著者:	Hudson, Simon
フォーマット:	図書
言語:	Vietnamese
出版事項:	Woodeaton, Oxford Goodfellow 2013
版:	2 nd.
主題:	Quản trị DV Du lịch và Lữ hành
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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