Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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Bibliografiska uppgifter
Huvudupphovsman:	Hudson, Louise
Övriga upphovsmän:	Hudson, Simon
Materialtyp:	Bok
Språk:	Vietnamese
Publicerad:	Woodeaton, Oxford Goodfellow 2013
Upplaga:	2 nd.
Ämnen:	Quản trị DV Du lịch và Lữ hành
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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