Customer service for hospitality and tourism

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Customer service for hospitality and tourism

Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships,...

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Detaylı Bibliyografya
Yazar:	Hudson, Louise
Diğer Yazarlar:	Hudson, Simon
Materyal Türü:	Kitap
Dil:	Vietnamese
Baskı/Yayın Bilgisi:	Woodeaton, Oxford Goodfellow 2013
Edisyon:	2 nd.
Konular:	Quản trị DV Du lịch và Lữ hành
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

Benzer Materyaller

Marketing for hospitality and tourism
Baskı/Yayın Bilgisi: (2017)

Introduction to tourism and hospitality industry
Yazar:: Andrews, Sudhir
Baskı/Yayın Bilgisi: (2007)

Tourism : The business of hospitality and travel
Yazar:: Cook, Roy A.
Baskı/Yayın Bilgisi: (2018)

Greening your hospitality business: For accommodations, tour operators, and restaurants
Yazar:: Doucette, Jill
Baskı/Yayın Bilgisi: (2015)

Tourism management : An introduction
Yazar:: Inkson, Clare
Baskı/Yayın Bilgisi: (2018)

Career paths tourism
Yazar:: Evans, Virginia
Baskı/Yayın Bilgisi: (2011)

Specialized english for tourism
Yazar:: Cheng, Kiwi
Baskı/Yayın Bilgisi: (2016)

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence
Yazar:: Ford, Robert C.
Baskı/Yayın Bilgisi: (2018)

Tổng quan ngành du lịch, nhà hàng, khách sạn = Welcome to hospitality: An introduction
Yazar:: Chon, Kaye(Kye-Sung)
Baskı/Yayın Bilgisi: (2017)

Đàm thoại tiếng anh cho dịch vụ nhà hàng = English conversation for restaurant service
Baskı/Yayın Bilgisi: (2011)

6000 từ vựng chuyên ngành du lịch - khách sạn - nhà hàng Anh - Việt - Hàn = 6000 terminologies of tourism - hotel - restaurant english - vietnamese - korean
Yazar:: Lê Huy Khoa
Baskı/Yayın Bilgisi: (2023)

Hang, động nổi tiếng ở Việt Nam
Yazar:: Đặng Việt Thủy
Baskı/Yayın Bilgisi: (2018)

Huế và triều Nguyễn theo dấu thời gian
Yazar:: Đỗ Minh Điền
Baskı/Yayın Bilgisi: (2024)

Tiếng anh giao tiếp trong khách sạn và nhà hàng
Baskı/Yayın Bilgisi: (2009)

Những di sản văn hóa phi vật thể đại diện của nhân loại tại Việt Nam
Baskı/Yayın Bilgisi: (2024)

Giáo trình quản trị kinh doanh khách sạn
Yazar:: Nguyễn Văn Mạnh
Baskı/Yayın Bilgisi: (2013)

Tiếng anh cho nhân viên phục vụ nhà hàng = Practical english for waiter
Baskı/Yayın Bilgisi: (2013)

Cơ sở văn hóa Việt Nam
Yazar:: Trần Quốc Vượng
Baskı/Yayın Bilgisi: (2014)

Giáo trình marketing du lịch
Yazar:: Hà Nam Khánh Giao
Baskı/Yayın Bilgisi: (2011)

Giáo trình văn hóa du lịch
Yazar:: Hoàng Văn Thành
Baskı/Yayın Bilgisi: (2014)

Du lịch Việt Nam : Đông Nam Bộ
Baskı/Yayın Bilgisi: (2017)

Du lịch Việt Nam : Bắc Trung Bộ
Baskı/Yayın Bilgisi: (2017)

Du lịch Việt Nam : Đồng bằng sông Hồng và duyên hải Đông Bắc
Baskı/Yayın Bilgisi: (2017)

Du lịch Việt Nam : Trung du và miền núi phía Bắc
Baskı/Yayın Bilgisi: (2017)

Du lịch ba miền
Yazar:: Bửu Ngôn
Baskı/Yayın Bilgisi: (2001)

Lịch sử văn minh Ấn Độ
Yazar:: Durant, Will
Baskı/Yayın Bilgisi: (2003)

Vietnam notebook
Yazar:: Hiebert, Murray
Baskı/Yayın Bilgisi: (1994)

Quản lý hoạt động văn hóa cơ sở ở Việt Nam trong bối cảnh toàn cầu hóa
Yazar:: Phạm Thanh Tâm
Baskı/Yayın Bilgisi: (2017)

Văn hóa lễ hội
Baskı/Yayın Bilgisi: (2016)

Văn hóa tộc người Khơ-mú : Sách tham khảo
Yazar:: Chu Thái Sơn
Baskı/Yayın Bilgisi: (2016)

Văn hóa tộc người Co : Sách tham khảo
Yazar:: Chu Thái Sơn
Baskı/Yayın Bilgisi: (2016)

Văn hóa tộc người Thái : Sách chuyên khảo
Yazar:: Chu Thái Sơn
Baskı/Yayın Bilgisi: (2016)

Văn hóa tộc người Nùng : Sách chuyên khảo
Yazar:: Chu Thái Sơn
Baskı/Yayın Bilgisi: (2016)

Văn hóa tộc người Hmông
Yazar:: Chu Thái Sơn
Baskı/Yayın Bilgisi: (2016)

Góp phần tìm hiểu một số phong tục tập quán các dân tộc thiểu số ở Việt Nam : Sách tham khảo
Yazar:: Đào Sơn Nam
Baskı/Yayın Bilgisi: (2016)

Tìm trong di sản văn hóa phương Nam
Yazar:: Nguyễn Đông Triều
Baskı/Yayın Bilgisi: (2016)

Giáo trình marketing du lịch
Yazar:: Hoàng Văn Thành
Baskı/Yayın Bilgisi: (2014)

Cẩm nang du lịch Thái Lan
Baskı/Yayın Bilgisi: (2018)

Cẩm nang du lịch Trung Quốc
Baskı/Yayın Bilgisi: (2018)

Cẩm nang du lịch Nhật Bản
Baskı/Yayın Bilgisi: (2018)