Relationship marketing a consumer experience approach

Includes bibliographical references and index; Origins and history of relationship marketing -- Relationship marketing hemes -- Customer retention and loyalty -- Relationship marketing: a change in perspective? -- Frameworks for analysing the consumer experience -- Consumer resources: use and integr...

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Dades bibliogràfiques
Autor principal: Baron, Steve
Altres autors: Conway, A
Format: Llibre
Idioma:Undetermined
Publicat: Los Angeles SAGE 2010
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Accés en línia:http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=21271
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