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| LEADER |
01548cam a2200301 a 4500 |
| 001 |
TVCDKTCT101016 |
| 005 |
20181029100153.0 |
| 008 |
110715s2012 maua b 001 0 eng |
| 980 |
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|a Thư viện Trường CĐ Kỹ Thuật Cao Thắng
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| 024 |
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|a RG_1 #1 eb0
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| 010 |
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|a 2011029760
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| 020 |
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|a 9781422133316 (alk. paper)
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| 040 |
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|a DLC
|c DLC
|d DLC
|
| 042 |
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|a pcc
|
| 050 |
0 |
0 |
|a HF5415.5
|b .F728 2012
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| 082 |
0 |
0 |
|a 658.8
|b U513-O
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| 100 |
1 |
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|a Frei, Frances.
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| 245 |
1 |
0 |
|a Uncommon service :
|b how to win by putting customers at the core of your business /
|c Frances Frei, Anne Morriss.
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| 260 |
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|a Boston, Mass. :
|b Harvard Business Review Press,
|c c2012.
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| 300 |
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|a x, 247 p. :
|b ill. ;
|c 24 cm.
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| 505 |
0 |
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|a Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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| 650 |
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0 |
|a Customer relations.
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| 650 |
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0 |
|a Customer services.
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| 650 |
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0 |
|a Service industries
|x Management.
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| 700 |
1 |
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|a Morriss, Anne.
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| 906 |
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|a 7
|b cbc
|c orignew
|d 1
|e ecip
|f 20
|g y-gencatlg
|
| 925 |
0 |
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|a Acquire
|b 2 shelf copies
|x policy default
|e claim1 2012-07-03
|e claim2 2012-11-27
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| 955 |
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|b xj15 2011-07-15
|i xj15 2011-07-15 (telework)
|a xj15 2011-07-15 to Dewey
|w rd05 2011-07-15
|a xn08 2012-12-17 1 copy rec'd., to CIP ver. ;
|f rm45 2013-07-22 CIP ver. to CALM (telework)
|t xk15 2013-12-04 copies 2 & 3 (copy 2 added ; copy 3 processed as a discard) to CALM
|
