Uncommon service : how to win by putting customers at the core of your business /
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| Язык: | English |
| Опубликовано: |
Boston, Mass. :
Harvard Business Review Press,
c2012.
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| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
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Оглавление:
- Truth #1: you can't be good at everything
- Truth #2: someone has to pay for it
- Truth #3: it's not your employees' fault
- Truth #4: you must manage your customers
- Now multiply it all by culture
- Getting bigger.