The Service Advantage: How to Identify and Fulfill Customer Needs /
Contents:
Enregistré dans:
| Auteur principal: | |
|---|---|
| Autres auteurs: | |
| Format: | Livre |
| Langue: | Vietnamese |
| Publié: |
U.S.A :
Dow Jones - Irwin ,
1990
|
| Édition: | In lần thứ 1 |
| Sujets: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
| Résumé: | Contents: 1. Know your customer 2. Moments of truth 3. Anatomy of the service customer of the 1990s 4. The custumser report card: Blueprint for excellence 5. Custumer perception research : Putting on your customers glasses 6. Start with the obvious 7. The face to face advantage 8. Surveys : When , why and how 9. Create your customer report card 10. Building a service quality measurement system 11. Closing the loop |
|---|---|
| Description matérielle: | 240tr. ; 23 cm |