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The how net promoter companies thrive in a customer-driven world

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to comp...

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書誌詳細
第一著者:	Reichheld, Frederick F.
その他の著者:	Fred Reichheld with Rob Markey
言語:	Undetermined English
出版事項:	Boston, Mass. Harvard Business Press
主題:	Customer relations; Consumer satisfaction; Customer loyalty; Employee motivation
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Trà Vinh

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