The how net promoter companies thrive in a customer-driven world
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to comp...
Shranjeno v:
| Glavni avtor: | |
|---|---|
| Drugi avtorji: | |
| Jezik: | Undetermined English |
| Izdano: |
Boston, Mass.
Harvard Business Press
|
| Teme: | |
| Oznake: |
Označite
Brez oznak, prvi označite!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
|---|