Uncommon service how to win by putting customers at the core of your business
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes
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| Tác giả chính: | |
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| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
Boston, Mass.
Harvard Business Review Press
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| Những chủ đề: | |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| LEADER | 01056nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_31339 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 1422133311 | ||
| 020 | |a 9781422133316 | ||
| 041 | |a eng | ||
| 082 | |a 658.812 | ||
| 082 | |b F862 | ||
| 100 | |a Frei, Frances | ||
| 245 | 0 | |a Uncommon service | |
| 245 | 0 | |b how to win by putting customers at the core of your business | |
| 245 | 0 | |c Frances Frei, Anne Morriss | |
| 260 | |a Boston, Mass. | ||
| 260 | |b Harvard Business Review Press | ||
| 300 | |a x, 247 p. | ||
| 300 | |b ill. | ||
| 300 | |c 24 cm | ||
| 520 | |a In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes | ||
| 650 | |a Customer relations; Customer services; Service industries | ||
| 700 | |a Frances Frei; Anne Morriss | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||