Uncommon service how to win by putting customers at the core of your business
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes
Na minha lista:
| Autor principal: | |
|---|---|
| Outros Autores: | |
| Idioma: | Undetermined English |
| Publicado em: |
Boston, Mass.
Harvard Business Review Press
|
| Assuntos: | |
| Tags: |
Adicionar Tag
Sem tags, seja o primeiro a adicionar uma tag!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
|---|