Uncommon service

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Uncommon service how to win by putting customers at the core of your business

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes

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Bibliografiske detaljer
Hovedforfatter:	Frei, Frances
Andre forfattere:	Frances Frei; Anne Morriss
Sprog:	Undetermined English
Udgivet:	Boston, Mass. Harvard Business Review Press
Fag:	Customer relations; Customer services; Service industries
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Trà Vinh

Lignende værker

Uncommon service : how to win by putting customers at the core of your business /
af: Frei, Frances.
Udgivet: (2012)

Uncommon service :
af: Frei, Frances X.
Udgivet: (2012)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Service management and marketing
af: Grönroos, Christian
Udgivet: (2015)

Services marketing /
af: Kurtz, David L., 1941-
Udgivet: (1998)

Services marketing
af: Zeithaml, Valarie A.
Udgivet: (2006)

The world of superservice : creating profit through a passion for customer service /
af: Irons, Ken.
Udgivet: (1997)

Contemporary services marketing management : a reader /
Udgivet: (1997)

Services marketing /
af: Zeithaml, Valarie A.
Udgivet: (1996)

Mastering data mining :
af: Berry, Michael J. A.
Udgivet: (2000)

The dynamics of service :
Udgivet: (1995)

Services marketing : integrating customer focus across the firm /
af: Zeithaml, Valarie A.
Udgivet: (2006)

Services marketing management a strategic perspective
af: Kasper, Hans.
Udgivet: (2006)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Customer service : building successful skills for the twenty-first century /
af: Lucas, Robert W.
Udgivet: (2005)

Service Systems Science
af: Kijima, Kyoichi
Udgivet: (2015)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
af: Fragasso Phil
Udgivet: (2008)

Consumers and services /
af: Gabbott, Mark.
Udgivet: (1998)

Services marketing : integrating customer focus across the firm /
af: Zeithaml, Valarie A.
Udgivet: (2000)

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

Communicating With Customers

Customer experience for dummies
af: Barnes, Roy A.
Udgivet: (2015)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

Service innovation /
Udgivet: (2016)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
af: Thompson, Harvey
Udgivet: (2000)

Incredible customer service :
af: Freemantle, David
Udgivet: (1993)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

Service management : the new paradigm in retailing
af: Kandampully, Jay, et al.
Udgivet: (2015)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

101 ways to improve customer service :
af: Ukens, Lorraine L.
Udgivet: (2007)

Revolutionize your customer experience
af: Shaw, Colin
Udgivet: (2005)

The Service Advantage: How to Identify and Fulfill Customer Needs /
af: Albert Karl
Udgivet: (1990)

Services marketing management : an international perspective /
af: Kasper, Hans.
Udgivet: (1999)

Perfect phrases for customer service :
af: Bacal, Robert
Udgivet: (2005)

Customer experience for dummies /
af: Barnes, Roy A.,, et al.
Udgivet: (2015)

Implementing CRM : from technology to knowledge
af: Finnegan, David Jesse
Udgivet: (2007)