Uncommon service how to win by putting customers at the core of your business
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes
Tallennettuna:
| Päätekijä: | |
|---|---|
| Muut tekijät: | |
| Kieli: | Undetermined English |
| Julkaistu: |
Boston, Mass.
Harvard Business Review Press
|
| Aiheet: | |
| Tagit: |
Lisää tagi
Ei tageja, Lisää ensimmäinen tagi!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
|---|
Lisää ensimmäinen kommentti!