Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic

Κώδικας QR

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic

International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριοι συγγραφείς:	Tran, Thien Vu, Nguyen, Thi Hoai Nhi
Μορφή:	Bài viết
Γλώσσα:	English
Έκδοση:	International Journal of Electronic Marketing and Retailing 2025
Θέματα:	service quality customer satisfaction customer loyalty retail industry Vietnam COVID-19
Διαθέσιμο Online:	https://doi.org/10.1504/IJEMR.2025.143044 https://elib.vku.udn.vn/handle/123456789/5823
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Thư viện lưu trữ:	Trường Đại học Công nghệ Thông tin và Truyền thông Việt Hàn - Đại học Đà Nẵng

Παρόμοια τεκμήρια

Research on customer experience and customer loyalty in E-retailing
ανά: Ngo, Thi Khue Thu, κ.ά.
Έκδοση: (2024)

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
ανά: Heesup Han, Kisang Ryu. #1

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
ανά: Lee, Yong Ki.

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
ανά: Nguyen, Le Ngoc Tram, κ.ά.
Έκδοση: (2022)

The loyalty link :
ανά: McCarthy, Dennis G.
Έκδοση: (1997)

The service profit chain :
ανά: Heskett, James L.
Έκδοση: (1997)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
ανά: Cavaliere, L. P. L., κ.ά.
Έκδοση: (2022)

Factors affecting the loyalty of Da Nang customers to" doll eyes contact lens" brand
ανά: Nguyen, Tran Tram Anh
Έκδοση: (2022)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
ανά: Huynh, Ba Thuy Dieu
Έκδοση: (2025)

Customer service :
ανά: Timm, Paul R.
Έκδοση: (2005)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
ανά: Vo, Thuy Hien
Έκδοση: (2025)

The
ανά: Reichheld, Frederick F.

Service management : the new paradigm in retailing
ανά: Kandampully, Jay, κ.ά.
Έκδοση: (2015)

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
ανά: Van, Thi Lien
Έκδοση: (2022)

Customer satisfaction measurement and management : using the voice of the customer /
ανά: Naumann, Earl, 1946-
Έκδοση: (1995)

Survey of factors afecting customer satisfaction on etsy website for us market
ανά: Tran, Thi Nhu Phuong
Έκδοση: (2022)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
ανά: Ha, Thi Tam Trang
Έκδοση: (2022)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
ανά: Stiff, Dan.
Έκδοση: (2006)

151 quick ideas to get new customers
ανά: Wilson, Jerry R.
Έκδοση: (2005)

Roles of customer experience toward customer satisfaction in the beauty industry
ανά: Le, Thi Hai Van
Έκδοση: (2023)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
ανά: Clemes, Michael D.

A study on customer satisfaction with website design service quality in Da Nang city
ανά: Vo, Nguyen Thuy Tram
Έκδοση: (2024)

Customer-focused quality :
ανά: Hinton, Tom
Έκδοση: (1994)

Loyalty myths :
Έκδοση: (2005)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
ανά: Gazzoli, Gabriel.

The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
ανά: Köcher, Sören
Έκδοση: (2015)

A Study On The Factors Affecting Customer Loyalty Towards May 10 Brand In Da Nang
ανά: Pham, Thi Nhi
Έκδοση: (2022)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
ανά: Nguyen, Huynh Van Anh
Έκδοση: (2025)

Creating value for customers :
ανά: Band, William A.
Έκδοση: (1991)

Your customer rules!
ανά: Price, Bill
Έκδοση: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
ανά: Price, Bill, 1950-
Έκδοση: (2015)

The Research On Factors Leading To Customer Satisfaction When Buying Products On Website Dngbike.com
ανά: Nguyen, Thi Le Quyen
Έκδοση: (2022)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
ανά: Tran, Thi Hanh Trinh
Έκδοση: (2022)

Revolutionize your customer experience
ανά: Shaw, Colin
Έκδοση: (2005)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
ανά: Nguyen, Le Ngoc Tram, κ.ά.
Έκδοση: (2024)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
ανά: Tran, Tram Anh
Έκδοση: (2022)

Factors Affecting Customer Satisfaction In The Virtual Supermarket: A Case Study Of Vinmart Supermarket In Vietnam
ανά: Le, Thi Hong Nhung
Έκδοση: (2022)

E-Commerce, Customer Relationship Management and Artificial Intelligent amid COVID-19
ανά: Ifta, Firdausa Nuzula, κ.ά.
Έκδοση: (2023)

Care packages for your customers :
ανά: Glanz, Barbara A.
Έκδοση: (2007)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
ανά: Nguyen, Tan Huy
Έκδοση: (2022)