Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic

Mã QR

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic

International Journal of Electronic Marketing and Retailing; Vol. 16, No. 1; pp: 21-38

Đã lưu trong:

书目详细资料
Những tác giả chính:	Tran, Thien Vu, Nguyen, Thi Hoai Nhi
格式:	Bài viết
语言:	English
出版:	International Journal of Electronic Marketing and Retailing 2025
主题:	service quality customer satisfaction customer loyalty retail industry Vietnam COVID-19
在线阅读:	https://doi.org/10.1504/IJEMR.2025.143044 https://elib.vku.udn.vn/handle/123456789/5823
标签:	添加标签没有标签, 成为第一个标记此记录!

Thư viện lưu trữ:	Trường Đại học Công nghệ Thông tin và Truyền thông Việt Hàn - Đại học Đà Nẵng

相似书籍

Research on customer experience and customer loyalty in E-retailing
由: Ngo, Thi Khue Thu, et al.
出版: (2024)

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
由: Heesup Han, Kisang Ryu. #1

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
由: Lee, Yong Ki.

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
由: Nguyen, Le Ngoc Tram, et al.
出版: (2022)

The loyalty link :
由: McCarthy, Dennis G.
出版: (1997)

The service profit chain :
由: Heskett, James L.
出版: (1997)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
由: Cavaliere, L. P. L., et al.
出版: (2022)

Factors affecting the loyalty of Da Nang customers to" doll eyes contact lens" brand
由: Nguyen, Tran Tram Anh
出版: (2022)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
由: Huynh, Ba Thuy Dieu
出版: (2025)

Customer service :
由: Timm, Paul R.
出版: (2005)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
由: Vo, Thuy Hien
出版: (2025)

The
由: Reichheld, Frederick F.

Service management : the new paradigm in retailing
由: Kandampully, Jay, et al.
出版: (2015)

Analyzing The Role Of Brand Image And Customer Experience In Customer Loyalty Of The Coffee Industry In Buon Ma Thuot
由: Van, Thi Lien
出版: (2022)

Customer satisfaction measurement and management : using the voice of the customer /
由: Naumann, Earl, 1946-
出版: (1995)

Survey of factors afecting customer satisfaction on etsy website for us market
由: Tran, Thi Nhu Phuong
出版: (2022)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
由: Ha, Thi Tam Trang
出版: (2022)

Sell the brand first : how to sell your brand and create lasting customer loyalty /
由: Stiff, Dan.
出版: (2006)

151 quick ideas to get new customers
由: Wilson, Jerry R.
出版: (2005)

Roles of customer experience toward customer satisfaction in the beauty industry
由: Le, Thi Hai Van
出版: (2023)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
由: Clemes, Michael D.

A study on customer satisfaction with website design service quality in Da Nang city
由: Vo, Nguyen Thuy Tram
出版: (2024)

Customer-focused quality :
由: Hinton, Tom
出版: (1994)

Loyalty myths :
出版: (2005)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
由: Gazzoli, Gabriel.

The Paradox of Points: Theoretical Foundation and Empirical Evidence of Medium Magnitude Effects in Loyalty Programs
由: Köcher, Sören
出版: (2015)

A Study On The Factors Affecting Customer Loyalty Towards May 10 Brand In Da Nang
由: Pham, Thi Nhi
出版: (2022)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
由: Nguyen, Huynh Van Anh
出版: (2025)

Creating value for customers :
由: Band, William A.
出版: (1991)

Your customer rules!
由: Price, Bill
出版: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
由: Price, Bill, 1950-
出版: (2015)

The Research On Factors Leading To Customer Satisfaction When Buying Products On Website Dngbike.com
由: Nguyen, Thi Le Quyen
出版: (2022)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
由: Tran, Thi Hanh Trinh
出版: (2022)

Revolutionize your customer experience
由: Shaw, Colin
出版: (2005)

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
由: Nguyen, Le Ngoc Tram, et al.
出版: (2024)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
由: Tran, Tram Anh
出版: (2022)

Factors Affecting Customer Satisfaction In The Virtual Supermarket: A Case Study Of Vinmart Supermarket In Vietnam
由: Le, Thi Hong Nhung
出版: (2022)

E-Commerce, Customer Relationship Management and Artificial Intelligent amid COVID-19
由: Ifta, Firdausa Nuzula, et al.
出版: (2023)

Care packages for your customers :
由: Glanz, Barbara A.
出版: (2007)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
由: Nguyen, Tan Huy
出版: (2022)