Customer service : a practical approach /
What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers...
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| 主要作者: | |
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| 格式: | 圖書 |
| 語言: | English |
| 出版: |
Upper Saddle River, N.J. :
Prentice Hall,
2000.
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| 版: | 2nd ed. |
| 主題: | |
| 標簽: |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| 總結: | What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers... |
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| 實物描述: | xii, 148 p. : ill. ; 25.5cm. |
| ISBN: | 0130826650 |